OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today published a major case study detailing how OTRS brought order to the IT help desks at Washington State University (WSU). We talked to the IT staf...

Recently, OTRS made two significant announcements: OTRS 3.0 with a total GUI makeover, and a SaaS offering “OTRS on Demand” – is there a common thread here of taking the open source help desk mainstream?

Cloud Computing Journal recently caught up with Pete Malcolm, CEO of cloud management innovators Abiquo - a major new player in the fast-emerging Cloud ecosystem and Platinum Plus Sponsor of 6th Cloud Expo being held in Prague, the Czech Republic, 21-22 June 2010. Malcolm is keynoti...

Simple scalability - that's the Terracotta value proposition. In this Quick Q&A with SYS-CON's Cloud Computing Journal editor-in-chief Alan Williamson, Geert Bevin - Evangelist at Terracotta Inc - explains that how Terracotta helps enable Java in the Cloud...and clarifies the differenc...

For those who aren't familiar with Ingres, let me outline where Ingres came from and what the technology is all about. The Ingres technology has been around for quite some time. It dates back to the early '70s at UC Berkeley, and was a project started by Michael Stonebraker, Eugene Won...

Mike Milinkovich, executive director of the Eclipse Foundation, has been kind enough to answer some questions for Enterprise Open Source Magazine. Rather than rattle off the usual ones about the name, about why Swing wasn't used, or how much influence IBM still has, Mike has fielded qu...