Online survey management company Vovici has this week released version 6 of its eponymously named enterprise feedback management (EFM) platform. The company says that Vovici 6 now features over 25 major feature enhancements for customers who want to build a centralized customer feedbac...

As 2010 winds down, business leaders are asked for their predictions for the coming year and beyond. The majority of these prognosticators simply project existing trends within the context of anticipated global economic conditions. However, in a recent interview, SYSPRO USA President J...

How Generation Y will continue in their online sharing ways. In a survey about the future impact of the Internet, a solid majority of technology experts and stakeholders said the Millennial generation will lead society into a new world of personal disclosure and information‐sharing us...

While they acknowledge that use of the Internet as a tool for communications can yield both positive and negative effects, a significant majority of technology experts and stakeholders participating in the fourth Future of the Internet survey say it improves social relations and will c...

I've often wondered why people sometimes struggle with decisions as an individual or in groups. Group dynamics are very interesting to me and personal behavior that seems to be fueled by fear or embracing life/opportunity is equally intriguing. Regrettably, you will see in certain grou...

The sales model builds in a 90% failure rate and we expect that! We build it right into the entire system: We hire 10X more sales people to get the results we seek, we expect and get 50% longer sales cycles than we could be having, we face objections because people are responding to th...

Podcasts: Easy Listening is a post from: Sharon Drew Morgen

Podcasts: Easy Listening is a post from: Sharon Drew Morgen Hi Everyone: I decided to give you all of the podcasts, vi...

A recent report by Gartner, commissioned by Salesforce.com, addresses important trends in customer service as the social web continues to impact how individuals and organizations interace.You can get a copy of the report for FREE here. The implications of new technologies and how pe...

You certainly have heard several stories like that of John Smith, a senior executive of a large company. He has worked for over 20 years in the major market players. He had a career up and always brought good results to their employers. He is a well recognized professional by his peers...

“The first thing I want to be clear about is that we don’t view ourselves as a solution for companies to reduce costs,” he told me in a recent interview at CCT’s headquarters in the Clark Special Economic Zone, a couple hours north of Manila in the state of Pampanga. “The most importan...

All well-known systems engineering methodologies and enterprise system development programs leverage testing environments. Testing environments can be built and operated for very different purposes, ranging from prototyping and simulation, to pre-production load testing and usability o...

A new system should increase a salesperson's productivity by making it faster and easier to do common tasks. He or she should be able to enter data faster, write an e-mail faster, look up information on an account faster, even generate a quote faster. Because he or she is doing everyth...

Fabien Pinckaers has also developed several large scale projects, such as Auction- in-Europe.com, which become the leader in the art market in Belgium. He is also the founder of the LUG (Linux User Group) of Louvain-la- Neuve, and of several free projects like OpenReport, OpenStuff and...

Keeping your brand alive and well on the Web isn't as easy as it looks. There are few things as important as your reputation, and in the Web 2.0 economy, your reputation is increasingly tied to your web presence. So keeping the website up, available, and responding quickly is critical ...

I'm In Langley, WA this coming Saturday September 19th to speak about the media play for cloud computing at New Media 2012. I like the agenda and set up. Each speaker gets five min to make their case. Then comes a panel discussion. The line-up includes people from the telecom world, ga...

If asked, will customers submit themselves as possible case study or success story candidates? From consumer-products companies to B2B to nonprofit organizations, many now actively solicit stories with self-service “Share Your Story” links on their Web sites. Apple created a... ...

Lead nurturing is the process of building relationships with qualified prospects regardless of their timing to buy. Over 50% of leads are not yet sales ready, so nurturing those leads can help you maximize results rather than throwing them away.

The key to landing big-name customers for customer stories is finding what motivates each customer (on an individual, departmental or company level). Simply reminding the customer they receive free publicity may not be enough. Here are a few tips for using the win-win storytelling appr...

Even the most positive, faithful, hopeful and optimistic individuals have bad days. A kind word, a funny story or a smile can make all the difference. The following represents twenty five of my favorite motivational, thought provoking and inspirational quotes which I have accumulated t...

Hapkido is a form of martial arts that is practiced heavily in Korea and is similar to jujutsu practiced in Japan. The word Hapkido itself comes from hap meaning harmony, ki meaning internal energy or strength and do meaning the way or joining energy. Hapkido in word and in action shou...

Over many years and with many trials and tribulations in both business and in my personal life, I have been convinced that in this world there are two types of people; those that build and those that destroy. Those that build embody the positive spirits of creativity, love and creating...

The trick of establishing rapport when you're not really there means you need to create your online content exchanges and email messages with a clear focus on what's valuable to your prospects. If you just speak AT them, you'll lose them at Hello.

When the economy trends down, it’s challenging enough to address people’s uncertainty and concerns. Buyers tend to hunker down and avoid anything that isn’t already a project in progress, sometimes even standing by while those projects shut down in mid-stage. You may start to notice...

For many years I have observed lots of confusion with some basic definitions such as IT and Enterprise Architecture among other terms. I will not try to define the meaning of Enterprise Architecture by myself (despite I have my own view on this) as this is something being right now red...

The conversion rate of visitors to a website turning into buyers is an extremely important part of a successful Internet marketing campaign. If you’ve decided that you want to test a sales page for your product/service here’s exactly how to do it. The first thing you need to do is y...