From the Wires
CallMiner Eureka!® Awarded Product of the Year Award for Speech Analytics
By: Business Wire
Feb. 3, 2010 11:56 AM
CallMiner Inc., the industry leader in enterprise speech analytics, today announced that CallMiner Eureka had won the 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
CallMiner’s President and CEO Terry Leahy said, “TMC’s recognition of CallMiner Eureka affirms our leadership position in the speech analytics industry. Our fundamental belief is that an automated and accurate method of discovery for the millions of hours of recorded customer interactions is a transformational enabler of customer intelligence.”
Leahy added, “Since CallMiner’s formation, and from the release of our first product in 2005 to the present, no other company in the speech analytics space has been able to replicate our success. We continue to give our customers unique insight into the treasure trove of business intelligence collected every day in contact centers.”
“I am pleased to honor CallMiner for its hard work and success. CallMiner Eureka has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements,” he added.
“CallMiner has established itself as the most data rich and scalable enterprise speech analytics product on the market,” said Scott Kendrick, CallMiner’s vice president product. “With this latest release, CallMiner’s focus has been to significantly simplify the user experience in extracting and discovering intelligence and value from the data trapped inside customer interactions. Streamlining the workflow and simplification are huge. It means our customers will see opportunities faster and be able to react or respond in near real time.”
The 12th Annual Product of the Year Awards winners are featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com. For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.
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