Compuware has enhanced its application service management solutions with the availability of Compuware Vantage 9.8 and a portfolio of related service offerings. IT organizations must deliver high-performing applications that serve the core needs of the business.

These Compuware offerings expand the ability of IT to achieve service goals by providing a highly scalable solution to monitor all users, all the time. Further advances in performance analysis integrate detailed J2EE analysis, early detection of infrastructure change and application service mapping data. Expertly delivered professional services enable more effective performance troubleshooting in production and more comprehensive service assurance in pre-production.

"Business expectations have been raised in terms of application availability and performance," said Matt Evenson, Manager of Enterprise Monitoring Solutions at Farm Bureau Financial Services. "It's imperative that we can actively monitor end-user experience and then be able to drill down to the Java code components to ensure high levels of service."

Results of a recent study commissioned by Compuware and conducted by Forrester Consulting found that 87 percent of respondents agree or strongly agree that the best way to manage the service of business-critical applications is by measuring performance at the end-user level and rapidly resolving significant performance problems. To this end, Vantage 9.8 provides IT with the industry's most comprehensive insight into end-user experience and how the business is using network and server resources. In addition, professional services arm an IT organization with strategic guidance and best practices for successful Application Service Management in the short or long term.

"Compuware Vantage 9.8 provides us with the most comprehensive end-user experience monitoring and end-to-end transaction performance analysis, reinforcing our customer's initiatives to adopt ITIL processes," said Mike McLachlan, Vice President, Sales and Marketing for BayTech, a Compuware 360 Partner. "Compuware Vantage is integral to BayTech's ability to improve the scalability, availability and reliability of business applications."