From the Wires
VOXDATA Selects Interactive Intelligence Unified IP Business Communications Solution
By: Business Wire
May. 9, 2012 10:00 AM
VOXDATA Solutions Inc., a provider of outsourced contact center services, has selected Interactive Intelligence Group Inc.’s (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center™ (CIC), for use throughout its organization.
VOXDATA selected CIC for its broad feature-set, streamlined architecture, and ease-of-integration, according to VOXDATA’s vice president of IT, Mohannad Jnaid.
“CIC will give us new blended dialing and call recording features, along with the ability to route and queue Web chats, emails and SMS messages,” Jnaid said. “Its architecture will also enable us to more easily support our distributed offices, as well as incorporate work-at-home agents.”
Before selecting CIC, VOXDATA had narrowed its decision to Aspect, Avaya, Interactive Intelligence and ShoreTel.
“As we reviewed these products, we paid close attention to how well they would integrate with our proprietary CRM system,” Jnaid said. “CIC’s open software architecture proved most effective for our planned integration, plus no other vendor offered so many applications running on a single platform. Its simplicity really set it apart from the competition.”
In addition to CIC, VOXDATA purchased a business process automation add-on application, Interaction Process Automation™ (IPA). It selected IPA, in part, to facilitate better tracking of ISO and PCI standards.
“IPA will enable us to automate, track and report on work items so we can better adhere to compliance requirements, while increasing operational efficiencies,” Jnaid said.
VOXDATA purchased CIC through Interactive Intelligence Canadian reseller, i3Vision Technologies (www.i3vision.ca), which will also manage the deployment.
“i3Vision was responsive to our questions throughout the sales cycle and they took the time to get to know our business,” Jnaid said. “Because they listened, they were able to effectively match our objectives with the best technology solution.”
CIC will support all of VOXDATA’s 500 employees located at its offices in Montréal and Toronto. In addition to supporting its contact center, CIC will give VOXDATA’s business users functionality for IP PBX, voice mail, unified messaging, auto-attendant, conferencing, presence management and desktop faxing.
VOXDATA Solutions Inc. offers inbound and outbound contact center services to financial institutions, public service organizations, telecommunications companies, insurance firms, and many other industries throughout North America. Its tailored services are offered in English and French. VOXDATA was ranked among Customer Interaction Solutions magazine’s Top 50 Largest North American Call Centers. VOXDATA is a privately held company and was founded in 1995. It’s headquartered in Montréal, and it operates an office in Toronto. For more information, call +1.514.654.1050, or visit www.voxdata.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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