Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
The Importance of the OSS Note
There are a lot of questions about how SAP IDM works

One of the things I've been hearing (and experiencing) lately is that there are a lot of questions about how SAP IDM works.  Sometimes it's a functionality question, sometimes it's an enhancement request, other times it's a bug report.

Taking a look on the SAP IDM SDN forum, one can see several instances of all of these issues. However, some feel that the actual issues are never recognized by SAP. This leads to feelings of frustration and that IDM is too complicated.

There's actually a pretty simple resolution to this.  When you have a problem, log an OSS note, that's what they are there for.  Too often, we bolt right to the forums to get answers, and that's not a bad idea at all, however if the issue is significant enough, we need to inform SAP formally.


There's a few long term benefits to this as well:

  1. OSS Notes gives SAP Support the opportunity to learn what we are doing in the field and what they should expect to see.
  2. SAP Product management gets some metrics to see what needs to be improved in the product.
  3. The "institutional" knowledge grows which has results in the production better wiki entries, SAP Notes and overall documentation.
  4. It is much easier to escalate an issue with your SAP account manager if you have an OSS number.

Of course, this also raises some responsibilties on SAP's part:

  1. Support responses must be timely! I've heard of some significant delays in getting even preliminary answers.
  2. Speaking of preliminary answers, first level support needs to be able to do more than simply take error codes and logs.  We need some level of support.
  3. There must not be an automatic response of "we cannot support you, you have made customizations" For Pity's sake, the system was designed to be configurable and everyone knows the Provisioning framework will get some word done for it, that's why it's called a framework!

With a little bit of patience, understanding and work I think the system will work just fine. So please, take the time to document your issues and submit those OSS notes!

Read the original blog entry...

About Matthew Pollicove
Matt Pollicove is an Identity Management architect, engineer, trainer, project manager, author and blogger with experience in user account provisioning, data synchronization, virtual directory and password management solutions. As a MaXware Technical Consultant and later as a System Engineer, he worked extensively with MaXware (now SAP) software products in large customer environments. In the past Matt has worked with several leading national and international consulting firms and is currently a Sr. Principal Consultant for Commercium Technologies. He is currently the Practice Lead for SAP NetWeaver Identity Management and SailPoint IIQ.

Latest Cloud Developer Stories
"Storpool does only block-level storage so we do one thing extremely well. The growth in data is what drives the move to software-defined technologies in general and software-defined storage," explained Boyan Ivanov, CEO and co-founder at StorPool, in this SYS-CON.tv interview at...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected ...
Is advanced scheduling in Kubernetes achievable?Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configura...
As Marc Andreessen says software is eating the world. Everything is rapidly moving toward being software-defined – from our phones and cars through our washing machines to the datacenter. However, there are larger challenges when implementing software defined on a larger scale - ...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices ...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE