From the Blogosphere
The Importance of the OSS Note
There are a lot of questions about how SAP IDM works
Oct. 25, 2012 08:00 AM
One of the things I've been hearing (and experiencing) lately is that there are a lot of questions about how SAP IDM works. Sometimes it's a functionality question, sometimes it's an enhancement request, other times it's a bug report.
Taking a look on the SAP IDM SDN forum, one can see several instances of all of these issues. However, some feel that the actual issues are never recognized by SAP. This leads to feelings of frustration and that IDM is too complicated.
There's actually a pretty simple resolution to this. When you have a problem, log an OSS note, that's what they are there for. Too often, we bolt right to the forums to get answers, and that's not a bad idea at all, however if the issue is significant enough, we need to inform SAP formally.
Of course, this also raises some responsibilties on SAP's part:
With a little bit of patience, understanding and work I think the system will work just fine. So please, take the time to document your issues and submit those OSS notes!
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