yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
Cloud Expo & Virtualization 2009 East
Smarter Business Solutions Through Dynamic Infrastructure
Smarter Insights: How the CIO Becomes a Hero Again
Windows Azure
Why VDI?
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun's Incubation Platform: Helping Startups Serve the Enterprise
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
Zeacom Communications Center 6.2 Delivers Enhanced Contact Center Experience

IRVINE, CA -- (Marketwire) -- 11/06/12 -- Zeacom, an Enghouse Systems company, and leading provider of multi-channel contact center and business process automation solutions, today announced the latest version of its Zeacom Communications Center (ZCC) software. ZCC 6.2 continues Zeacom's investment in Microsoft Lync integration, while offering enhanced business intelligence, mobility and deployment options across a wide range of telephony platforms.

Highlights of ZCC 6.2 include:

Leveraging the Power of Microsoft Lync

ZCC's native integration with Microsoft's UCMA and trusted conferencing ensures that software-based telephony delivers a truly powerful user experience. Zeacom's advanced multi-channel, callback and IVR functionality, combined with Lync's presence, IM, screen sharing and video capabilities, empowers agents to deliver the optimum customer experience.

ZCC 6.2 also introduces flexible deployment options, including a hybrid environment which allows organizations to trial Lync while maintaining their existing telephony infrastructure. IT Managers can prove the technology in a controlled environment before moving their customer facing contact center to a new voice platform.

Microsoft SQL Server Database

Customers benefit from faster migration and more database management options due to Zeacom's migration to Microsoft SQL Server Database.

Contact Center Performance and Customer Satisfaction

Making key metrics visible to agents and managers is integral to driving appropriate, customer-centric behavior. Up-to-the-minute data can be viewed anywhere -- including iPad, Android tablet or smartphone -- via ZCC's Snapshot functionality. New service metrics are displayed in the ZCC desktop and reports while 'tickertape' type scrolling text lets managers emphasize what's most important.

ZCC 6.2 extends the measurement of customer satisfaction to additional telephony platforms through its Post Call Survey option, allowing customers to provide immediate feedback at the call's conclusion, without the agent's involvement.

Integration with Microsoft Hosted Services

ZCC's Email Queuing and Unified Messaging solutions are now supported for Microsoft Office 365 and in a Hosted Exchange environment, allowing customers to enjoy these applications in the cloud.

"Our customers need simple, effective productivity and business intelligence tools that enable their agents to deliver the best possible service," said Zeacom President, Ernie Wallerstein. "At the same time, organizations want a choice of telephony infrastructure, and the ability to maximize its value to the business. The latest version of ZCC continues to offer our customers unprecedented flexibility, while demonstrating Zeacom's commitment to driving contact center productivity and customer satisfaction."

About Zeacom
Zeacom, an Enghouse Systems company, is a leader in communications software solutions delivering Multimedia Contact Center and Process Automation that brings customers closer. Established in 1994, every day more than 4,000 sites rely on our enterprise-class solutions to improve the customer experience, increase productivity, and understand their customer interaction workflows.

Zeacom is a Microsoft Infrastructure, Unified Communications and Lync Developer partner with offices in North America, Northern Europe and Asia Pacific.

For more information go to

About Enghouse Systems Limited
Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange. Further information about Enghouse may be obtained from its web site at

Mostafa Razzak
JMR Worldwide
Email Contact

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Cloud Developer Stories
Qosmos, the market leader for IP traffic classification and network intelligence technology, has announced that it will launch the Launch L7 Viewer at CloudExpo | @ThingsExpo Silicon Valley, being held November 1 – 3, 2016, at the Santa Clara Convention Center in Santa Clara, CA....
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables th...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of en...
Security, data privacy, reliability, and regulatory compliance are critical factors when evaluating whether to move business applications from in-house, client-hosted environments to a cloud platform. Quality assurance plays a vital role in ensuring that the appropriate level of ...
In his session at 19th Cloud Expo, Nick Son, Vice President of Cyber Risk & Public Sector at Coalfire, will discuss the latest information on the FedRAMP Program. Topics will cover: FedRAMP Readiness Assessment Report (RAR). This new process is designed to streamline and acceler...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)!

Advertise on this site! Contact advertising(at)! 201 802-3021

SYS-CON Featured Whitepapers