Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
Orange Business Services Awarded for Providing “World Class” Customer Experience

Orange Business Services achieved a “World Class” perceived performance rating from its customers, according to the recently published 13th edition of the Ocean82 benchmarking report “Voice of the Customer: Global DataVPN.” Ocean82 is an established marketing services firm specializing in benchmarking the customer service experience for the Information and Communication Technologies industry.

In addition, Orange Business Services is recognized by:

  • A Gold Award for exceeding the “outstanding” benchmark for customer satisfaction in 17 out of 41 areas of service, including “secure data transfer,” “indispensable to customers,” and “network reliability.”
  • Its new world record for customer satisfaction in “reaching difficult locations” and is the only global network service provider that is perceived to deliver outstanding levels of customer satisfaction for “geographical reach end to end” and “coordinating international installations effectively.”
  • Higher than average customer loyalty predicts a 95 percent chance that Orange Business Services will grow profitably.

According to Joseph Ferri, Chief Relationship Officer at Ocean82: "A relentless focus on adding value to customers results in sustainable and profitable growth for service providers. Therefore, it is critical to independently measure the customer service experience relative to competitors, market benchmarks and best practice. These measures, when undertaken regularly, deliver the most complete understanding of how well the customer's needs and expectations are being fulfilled; which is critical in the quest to outperform competitors in the global market.”

In total 998 respondents from large business enterprises participated in the survey generating more than 65,000 data points assessing service from bid to bill. These data points were analyzed to derive the Ocean82 Positioning Score, a measure of strategic success and sustainable advantage.

“Our single driver at Orange Business Services is to continually improve our customer experience,” said Dominique Espinasse, senior vice president, Customer Services & Operations, Orange Business Services. “The independently produced Ocean82 results demonstrate that Orange Business Services continues to earn the confidence of our customers. Having our customers report that they are not simply satisfied with our work but find it ‘world class’ and ‘outstanding’ is the biggest compliment that we can be paid as a global service provider.”

About Orange Business Services

Orange Business Services, the France Telecom-Orange branch dedicated to B2B services, is a leading global integrator of communications solutions for multinational corporations. With the world's largest, seamless network for voice and data, Orange Business Services reaches 220 countries and territories with local support in 166. Offering a comprehensive package of communication services covering cloud computing, enterprise mobility, M2M, security, unified communications, videoconferencing, and broadband, Orange Business Services delivers a best-in-class customer experience across a global landscape. Thousands of enterprise customers and 1.4 million mobile data users rely on an Orange Business Services international platform for communicating and conducting business. Orange Business Services is a four-time winner of Best Global Operator at the World Communication Awards. Learn more at www.orange-business.com

France Telecom-Orange is one of the world’s leading telecommunications operators with sales of 45.3 billion euros for 2011 and has 170,000 employees worldwide at Sept. 30, 2012. Orange is the Group's single brand for Internet, television and mobile services in the majority of countries where the company operates. France Telecom (NYSE:FTE) is listed on Euronext Paris (compartment A) and on the New York Stock Exchange.

Orange and any other Orange product or service names included in this material are trade marks of Orange Brand Services Limited, Orange France or France Telecom.

About Business Wire
Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Cloud Developer Stories
Compute virtualization has been transformational, yet security policy implementation and enforcement has lagged behind in agility and automation. There are a number of key considerations when implementing policy in private and hybrid clouds. In his session at 15th Cloud Expo, H...
Can we look to the paradigm of cloud computing from a completely different perspective? In his General Session at 15th Cloud Expo, Gundars Kulups, Sales Director at DEAC, will discuss what we can learn from our dining habits when choosing a cloud solution. Gundars Kulups is Sal...
SYS-CON Events announced today that SOA Software, an API management leader, will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. SOA Software is a leading provider of API M...
As cloud gives an opportunity to businesses to buy services externally - how is cloud impacting your customers? In his General Session at 15th Cloud Expo, Fabio Gori, Director of Worldwide Cloud Marketing at Cisco, will provide answers to big questions: Do you see hybrid cloud a...
SYS-CON Events announced today that TMCnet has been named “Media Sponsor” of SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Technology Marketing Corporation (TMC) is the world's lead...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE

Breaking Cloud Computing News

In an increasingly connected world, enterprises are extending new business models, ...