Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
TaxResources, Trusted by Millions for Audit Defense, Puts Its Trust in ITinvolve for Service Management
Unlike Any Other Industry Offering, ITinvolve for Service Management Empowers IT Staff Through Active Knowledge Delivery and Social Collaboration to Improve Decision-Making and Service Support

HOUSTON, TX -- (Marketwire) -- 11/08/12 -- ITinvolve, the leading innovator of social IT service management solutions, today announced that TaxResources, Inc., the nation's leading audit defense firm, has selected ITinvolve for Service Management™ to improve employee productivity by dramatically reducing business downtime and the effort required to manage critical IT knowledge. ITinvolve for Service Management is the only IT Service Management (ITSM) solution that captures and promotes both the people and machine knowledge necessary to understand and manage complex IT environments.

Prior to ITinvolve, TaxResources leveraged Microsoft SharePoint Workspace and a host of standard documents to store information about its IT environment, and relied on a mostly manual change management process that was cumbersome and time consuming. Finding this approach inadequate, the company began looking for an alternative, finally discovering the innovation built into ITinvolve.

"We were heading down the path of building our own IT knowledge management system when I came across ITinvolve and realized they had not only built what we were seeking, but could also provide social collaboration capabilities that could take us even further," said Matthew Estes, Director of Strategic Initiatives at TaxResources. "We looked at some of the big vendor CMDB packages but they were overkill and would have required additional resources just to keep them up to date."

Estes said the goal of the TaxResources IT department is to be agile and responsive, deploying solutions that are easy to use without having to commit staff resources to maintain them over time.

"By way of ROI, we expect to achieve a reduction in IT outages and other issues that result from IT changes. We also expect to get back at least an hour per week per IT staff member by leveraging the intuitive visualization, analysis and collaboration capabilities of ITinvolve," Estes added.

ITinvolve for Service Management with Active Knowledge Delivery delivers highly unique and innovative capabilities, including:

  • Social Knowledge Management provides a single, federated and trustworthy source of knowledge for the IT environment by capturing and promoting the collective knowledge of the IT team in order to understand all relationships and dependencies in the IT ecosystem, including policies, people, devices, applications and business services.
  • Impact Analysis presents visually meaningful views of relationships and dependencies so that impacts and risks are immediately identified from any stakeholder perspective in the IT environment.
  • Active Knowledge Delivery ensures time and money is never wasted hunting for information that should be readily available. Active Knowledge Delivery presents the critical knowledge and intelligent analysis needed to resolve incidents faster, identify the root causes of problems and understand potential impacts of changes.
  • In-Context Collaboration ensures that everyone involved shares relevant information- without unnecessary noise and distractions. IT professionals can make collective decisions faster and easily capture important information discussed so lessons learned never have to be re-learned.
  • Virtual Process Enablement dramatically improves the efficiency and effectiveness of change, incident and other critical IT management processes. ITinvolve virtual channels ensure the right IT stakeholders are able to collaborate with the right information to make faster decisions without lengthy meetings.

"The promise of social IT service management is real and offers tangible value for IT leaders. ITinvolve has products that deliver on this promise today," Estes said. "We were pleasantly surprised to learn that social IT is not just for large enterprises, but also ideal for mid-sized IT departments like ours who leverage technology to achieve high levels of IT performance and a strong return on their investments."

About TaxResources

With over three million members, TaxResources, Inc. is the leading audit defense firm in the nation. TaxResources is committed to providing the finest income tax audit representation and the best taxpayer education available while minimizing the stress involved in dealing with the IRS or any tax authority. To learn more about income tax audits and Audit Defense membership plans, visit www.taxaudit.com.

About ITinvolve

ITinvolve is the leading innovator of social IT service management solutions. ITinvolve helps IT professionals understand and manage complex IT environments, efficiently execute IT service management processes, capture and use knowledge to resolve incidents faster, find the root-cause of problems and substantially reduce risks associated with bad changes. ITinvolve lowers the total cost of delivering great IT service. Built on the secure and scalable Force.com platform, ITinvolve requires no hardware or software installation and is remarkably easy to use.

Call 1-877-741-8944, visit www.itinvolve.com or follow on Twitter @itinvolve

Contact:

Jim Engineer
e-Rainmaker PR for ITinvolve
Email Contact
630.728.1387
@jimengineer

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Cloud Developer Stories
This independent report from Info-Tech evaluates and scores 14 companies in the Virtual Machine Backup market. It can help you understand what's new in the virtual backup market, evaluate virtual backup vendors and products for your needs and determine which products are most app...
Avaya has escalated its efforts to get customers to fast-track to the cloud with the first of several sweeping initiatives that will optimize solutions and processes for delivery of collaboration as a service (CaaS) via the Avaya Collaborative Cloud. Strong demand for Avaya commu...
CodeFutures, a provider of agile Big Data technologies, on Tuesday announced the release of Cory Isaacson’s newest book, “Understanding Big Data Scalability.” Isaacson is the CEO/CTO for CodeFutures and an industry-leading innovator of data management software. “Understanding Big...
We are reaching the end of the beginning with WebRTC and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a ...
Cloud Computing is evolving into a Big Three of Amazon Web Services, Google Cloud, and Microsoft Azure. Cloud 360: Multi-Cloud Bootcamp, being held Nov 4–5, 2014, in conjunction with 15th Cloud Expo in Santa Clara, CA, delivers a real-world demonstration of how to deploy and co...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE

Breaking Cloud Computing News

The SIGGRAPH 2014 Art Gallery will gather and present 14 outstanding, critical, and...