From the Wires
Essintial Enterprise Solutions chooses CSDP for Business Process Mapping and Consulting Support
Leading Service Relationship Management Company Helps Foremost Enterprise Service Supply Chain Outsourcer Drive Customer Value.
By: PR Newswire
Nov. 8, 2012 12:04 PM
IRVINE, Calif., Nov. 8, 2012 /PRNewswire/ -- Customer Service Delivery Platform (CSDP), a leading provider of Service Relationship Management (SRM©) solutions, is pleased to announce Essintial Enterprise Solutions has selected CSDP for a variety of consulting services including Business Process Mapping and implementing Lean principles to drive improved value to their clients and partners.
"At Essintial, we are committed to maximizing the value we deliver to our customers and want to ensure that we have the processes in place to continually increase that customer value. CSDP is helping us achieve those goals," said Anita Weissman, Senior Director, Service Planning & Quality at Essintial. "We chose CSDP because of their extensive experience with business process reengineering and deep expertise in service lifecycle management in particular."
"We are very excited to have been chosen as a partner by Essintial and to be part of Essintial's continuous improvement process," said Jerry Edinger, President and CEO of CSDP.
For more information, contact Ray Miller at 888-741-2737 x107.
CSDP is the only process-driven provider of Service Relationship Management (SRM©) software and services for organizations to automate and optimize every aspect of post-sales service delivery including field service, reverse logistics, and customer support. This holistic approach combines data, processes, and technology to maximize service operations, and is delivered through a comprehensive suite of software available in on-premise or cloud-based SaaS models. CSDP's software helps clients by beginning with service contract, warranty, and entitlement management to improve service delivery revenues and operational efficiencies and increase customer satisfaction. Learn why service leaders chose CSDP to optimize their service lifecycle management, visit http://www.csdpcorp.com.
About Essintial Enterprise Solutions
Essintial Enterprise Solutions provides business process outsourcing (BPO) solutions for the enterprise service supply chain. The company leverages its global infrastructure, sophisticated systems and decades of experience to assist enterprises in maximizing the uptime of its technology infrastructure at the lowest possible cost. Essintial Enterprise Solutions is a portfolio company of Global Equity Capital, LLC. Learn more at www.essintial.com.
SOURCE Customer Service Delivery Platform (CSDP)
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