From the Wires
RagingWire Enhances Customer Service Model With FrontRange HEAT Cloud
Data Center Colocation Provider Recognized for 100% Availability Deploys FrontRange(TM) HEAT(R) Cloud Service Management as Software Hub for Customer Access
By: Marketwired .
Nov. 12, 2012 09:44 AM
PLEASANTON, CA -- (Marketwire) -- 11/12/12 -- FrontRange, a leading provider of hybrid IT service management solutions, today announced the successful implementation of the FrontRange HEAT® Cloud Service Management solution by RagingWire Data Centers, the nation's premier data center colocation provider. RagingWire deployed HEAT Cloud Service Management as the software hub for delivering and tracking its customer service.
With world-class data centers in California and Virginia, RagingWire needed a service management solution that improved efficiency, decreased operating costs, and enabled the RagingWire operations team to build on its customer service model which is recognized as leading the industry. RagingWire integrated HEAT Cloud Service Management with applications that were vital to RagingWire and its clients. With this integration, RagingWire and/or customers enter data into any system which automatically populates the other systems giving its customers access to a single repository of the same, up-to-date information.
"Our customers depend on us for responsiveness when it matters most," said Frank Marisco, senior director of software development. "HEAT Cloud Service Management is part of our integrated solution that empowers our team with the tools and knowledge to deliver world-class service."
Marisco continues: "Our delivery and support systems must be integrated and accurate end-to-end. When a client calls our NOC (Network Operations Center) for service, our support staff must rapidly authenticate the caller, their authority and then subsequently locate the specific hardware on the data center floor."
"As a company that prides itself on 100 percent availability, RagingWire wanted a solution to help them increase operational efficiencies and improve service quality and they found that with HEAT Cloud Service Management," said Kevin Smith, VP and GM of the Cloud Business Unit at FrontRange. "The HEAT Cloud Service Management solution is a robust, highly flexible solution, built on IT best practices that help customers, like RagingWire, meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance."
Recently, RagingWire added HEAT Cloud for Mobile Devices and can now access service information from the data center floor decreasing response time.
To learn more, download the RagingWire Customer Success Story http://bit.ly/RagingWire.
TWEET THIS: @RagingWire_DC has success with @FrontRange #ITSM solution -- read the case study: http://bit.ly/RagingWire
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