From the Wires
Sabre Announces TripCase Connect, a New Mobile Messaging Platform Keeping Agencies, Corporations, Airlines and Hotels Connected with Travelers
By: Business Wire
Nov. 12, 2012 12:49 PM
Sabre, a global travel technology company, announced today it has launched TripCase Connect, a tool for partners to send messages to travelers using TripCase (http://tripcase.com), Sabre’s popular mobile trip management app.
TripCase helps travelers organize their trip details, keeps them informed with in-transit messages and critical flight alerts, and offers helpful tools such as maps, weather forecasts, trip sharing, alternate flight schedules and seat maps.
With TripCase Connect, agencies, corporations, airlines, hotels and other travel suppliers are able to send personalized and branded messages to travelers throughout their trip, such as important weather changes, what to see and do at their destination or taxi details. Travel managers can also sign travelers up to receive email messages from partners, and choose to provide traveler documents in one of more than 20 languages.
“TripCase uses location data as well as over 200 other triggers to send relevant messages to travelers and pin-point details such as which travelers have a two-hour layover and which are staying in a town for over five days. It’s exciting to think about what this means for travelers and professionals in the industry,” says John Samuel, senior vice president of Sabre Traveler Solutions.
Michael Favichia, director at Travel Pros, a BCD Travel affiliate said using TripCase Connect is quick and easy: “Within a few minutes, we were able to customize our document delivery with our logo and own messaging, allowing us to personalize the emails and mobile app to help show BCD’s value.”
With TripCase Connect, service providers can communicate with travelers and elevate their service by providing helpful messages at relevant times. It also opens up a new channel to deliver messages to customers most likely to use the offered service.
For example, a luxury service vendor can remind tired travelers about their executive lounge located in the terminal the moment their flight gets delayed. A city bike-tour business can message international travelers about its unique offering shortly after they arrive in town.
“We are excited to implement TripCase because it helps us provide the high level of service that our guests expect. The message capabilities within the TripCase application allow us to provide our guests the information they need about their travel on Bangkok Airways,” said Prote Setsuwan, vice president of marketing at Bangkok Airways.
With the ability to customize document delivery services and in-route messaging, such as operational messages, policy reminders and service messages, TripCase Connect is the first of its kind to keep travelers this informed.
Sabre Holdings is a global travel technology company, serving the world’s largest industry – travel and tourism. We provide software to travel agencies, corporations, travelers, airlines, hotels, car, rail, cruise and tour operator companies through our four businesses: Sabre Airline Solutions, Sabre Hospitality Solutions, Sabre Travel Network and Travelocity (including lastminute.com and Zuji).
By delivering innovative travel technology, we make the world a better place. Our innovative technology is used by more than a billion people around the world to plan, book and get to their destination at a time and price that's right for them. We work behind the scenes to make the world a better place, one journey at a time.
Headquartered in Southlake, Texas, Sabre has approximately 10,000 employees in 60 countries around the world. It has large development and customer care centers in the United States, Argentina, India, Philippines, Poland and Uruguay. Sabre has won numerous awards for being a top employer and corporate citizen in Argentina, Brazil, India, Mexico, Peru, Poland, and the United States. Sabre is privately owned by Texas Pacific Group (TPG) and Silver Lake Partners.
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