From the Wires
ClickSoftware Showcases Workforce Management Solutions at SAPPHIRE® NOW and SAP® TechEd 2012 in Madrid
Customer Serco to Speak on Benefits of Automated Employee Rostering and Demand Forecasting
By: PR Newswire
Nov. 13, 2012 02:00 AM
MADRID, November 13, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry and SAP® software solution and technology partner, today announced it will be demonstrating its industry-leading solutions at the SAPPHIRE® NOW and SAP® TechEd 2012 conferences, being held in Madrid, November 13 - 16 (booth # 1015).
The partnership between ClickSoftware and SAP offers customers robust workforce management and mobility solutions through the SAP Workforce Scheduling and Optimization application by ClickSoftware. The list of global companies that depend on SAP Workforce Scheduling and Optimization to manage growing workforces has been steadily expanding across North America and Europe, with a recent surge of new customers in Russia and South Africa, and in verticals including government and public sector, and oil and gas.
Serco, the international service company, recently implemented SAP Workforce Scheduling and Optimization in multiple business units to automate employee rostering and shift scheduling, while also providing advanced forecasting. The solution has become Serco's global platform for staff deployment to match shifts with customer demand. SAP Workforce Scheduling and Optimization integrates with Serco's Global implementation of the SAP ERP Human Capital Management (SAP ERP HCM) solution, proving a single system that runs on real-time data. This has provided Serco with increased visibility and planning around the process of rostering staff optimally and efficiently, allowing it to better meet goals of becoming the world's greatest service company.
To learn more about how Serco deployed SAP Workforce Scheduling and Optimization and the benefits of the integrated solution, attend session IL1446, "Use Your Employee Roster to Deliver Service Excellence," on Thursday, November 15 at 1 p.m. For a summary of Serco's use of the rostering solution, watch the brief video case study.
"We are a proud partner of SAP and have been very pleased to see the flurry of success over the past year," said Oded Degany, Executive Vice President, Corporate Development, ClickSoftware. "The increased demand for SAP Workforce Scheduling and Optimization by ClickSoftware is keeping pace with the rapid adoption of workforce management solutions as a way for companies to offer service excellence while growing and becoming more efficient. The partnership offers companies worldwide scalable, best-in-breed technology solutions."
Driven by competitive, regulatory, financial and growth pressures, service organizations need to deliver world-class customer service and significant operational cost efficiencies. SAP Workforce Scheduling and Optimization enables real-time decision-making across all parts of the service cycle to increase productivity - from customer demand forecasting and capacity planning to shift/roster planning, scheduling, mobility and business analytics. It also complements core business suite functionality across enterprise resource planning (ERP) customer service, enterprise asset management, human capital management and customer relationship management.
To arrange an appointment with ClickSoftware during SAPPHIRE NOW, please contact: Carolina Sargeant: +44(0)1628-607-020
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
SAP, SAPPHIRE, PartnerEdge and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
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