From the Wires
Superior Contact Selects inContact Cloud Portfolio
Regional Business Process Outsourcer Will Leverage Integrated Cloud Offering to Support Growth Strategy
By: PR Newswire
Nov. 13, 2012 09:03 AM
SALT LAKE CITY, Nov. 13, 2012 /PRNewswire/ -- inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, today announced that Superior Contact, a division of TelNet Worldwide, will deploy the inContact cloud portfolio.
Superior Contact, based in Marquette, Michigan provides comprehensive, customized contact management programs, including 24/7 live inbound/outbound customer care and sales support, automated payment processing, Web, email and live chat program support and more. With a growth strategy to expand into healthcare and retail markets, Superior Contact needed a platform that could deliver the agility they required to bring on new programs, customers and campaigns. After conducting a documented and detailed analysis, the company determined a move to the cloud was essential to business services and to enhancing the high-touch service for today's customers in a scalable way.
"We've built our business on providing high-touch boutique services to key customers in the energy and telecommunications markets, but we are ready to expand," said Jackie Barry, Director of Superior Contact. "We've invested in the latest technology to continue our exceptional customer service, and look forward to the added capabilities of the market-leading inContact platform, allowing us to enhance our level of service and scale it as we continue to grow."
With inContact solutions, Superior Contact can execute on programs faster and add capabilities like webchat, queue call back and outbound proactive service. The added functionality also provides training opportunities to boost agent performance and customer satisfaction, further improving upon the company's award-winning service.
"We are pleased to welcome Superior Contact to our growing family of contact management providers," said Paul Jarman, inContact CEO. "Companies are turning to inContact to power customer care excellence as a growth strategy and help them build scalable, efficient and integrated operations."
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
About Superior Contact
Superior Contact, a division of TelNet Worldwide, Inc., is a full-service contact management center based in Marquette, Michigan. Superior Contact excels in 24/7 live answer, automated and IVR solutions for businesses throughout the United States. Its quality team, flexible programs and results-driven approach to even the most complex programs help clients in diverse industries achieve award-winning customer satisfaction results. For more about Superior Contact, visit www.superiorcontact.net. For information about parent company TelNet Worldwide, visit www.telnetww.com.
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