Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
Superior Contact Selects inContact Cloud Portfolio
Regional Business Process Outsourcer Will Leverage Integrated Cloud Offering to Support Growth Strategy

SALT LAKE CITY, Nov. 13, 2012 /PRNewswire/ -- inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, today announced that Superior Contact, a division of TelNet Worldwide, will deploy the inContact cloud portfolio.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

Superior Contact, based in Marquette, Michigan provides comprehensive, customized contact management programs, including 24/7 live inbound/outbound customer care and sales support, automated payment processing, Web, email and live chat program support and more. With a growth strategy to expand into healthcare and retail markets, Superior Contact needed a platform that could deliver the agility they required to bring on new programs, customers and campaigns. After conducting a documented and detailed analysis, the company determined a move to the cloud was essential to business services and to enhancing the high-touch service for today's customers in a scalable way.

"We've built our business on providing high-touch boutique services to key customers in the energy and telecommunications markets, but we are ready to expand," said Jackie Barry, Director of Superior Contact. "We've invested in the latest technology to continue our exceptional customer service, and look forward to the added capabilities of the market-leading inContact platform, allowing us to enhance our level of service and scale it as we continue to grow."

With inContact solutions, Superior Contact can execute on programs faster and add capabilities like webchat, queue call back and outbound proactive service. The added functionality also provides training opportunities to boost agent performance and customer satisfaction, further improving upon the company's award-winning service.

"We are pleased to welcome Superior Contact to our growing family of contact management providers," said Paul Jarman, inContact CEO. "Companies are turning to inContact to power customer care excellence as a growth strategy and help them build scalable, efficient and integrated operations."

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

About Superior Contact

Superior Contact, a division of TelNet Worldwide, Inc., is a full-service contact management center based in Marquette, Michigan.  Superior Contact excels in 24/7 live answer, automated and IVR solutions for businesses throughout the United States.  Its quality team, flexible programs and results-driven approach to even the most complex programs help clients in diverse industries achieve award-winning customer satisfaction results.   For more about Superior Contact, visit www.superiorcontact.net.  For information about parent company TelNet Worldwide, visit www.telnetww.com.

SOURCE inContact

About PR Newswire
Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Cloud Developer Stories
“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," e...
Verizon Enterprise Solutions is simplifying the cloud-purchasing experience for its clients, with the launch of Verizon Cloud Marketplace, a key foundational component of the company's robust ecosystem of enterprise-class technologies. The online storefront will initially feature...
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstrea...
The cloud is becoming the de-facto way for enterprises to leverage common infrastructure while innovating and one of the biggest obstacles facing public cloud computing is security. In his session at 15th Cloud Expo, Jeff Aliber, a global marketing executive at Verizon, discussed...
The Internet of Things is not new. Historically, smart businesses have used its basic concept of leveraging data to drive better decision making and have capitalized on those insights to realize additional revenue opportunities. So, what has changed to make the Internet of Things...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE