From the Wires
Zingaya Launches WebRTC Version as It Continues U.S. Expansion
One-Click Calling Creates the Fastest Way to Contact Customer Service Desks
By: Marketwired .
Nov. 15, 2012 11:41 AM
PALO ALTO, CA -- (Marketwire) -- 11/15/12 -- Zingaya, developer of scalable, high sound quality, web-based VoIP applications for e-commerce websites and customer service call centers, today announced that the Zingaya click-to-call widget is available on WebRTC via the newest version of Chrome. The Zingaya WebRTC widget is in production and available for all Zingaya users and customers.
Adoption of Zingaya's single click calling solution by customer service departments has been growing in the U.S. and abroad. Zingaya is now seeing more than 250,000 calls per month and nearly 1 million call minutes through its click to call technology.
"Zingaya developers have been actively involved in the WebRTC standard and are excited to leverage our leadership by releasing our customer service click to call widget on WebRTC via the newest version of Chrome," said Alexey Aylarov, co-founder and CEO of Zingaya. "Customer support desks need to adapt quickly, and our widgets recognize if the end user is using a WebRTC browser or older Flash browsers. Consumers calling customer service desks don't need to know what technology they are using. They just need to understand that with one click they can get the help they need."
As implementations of Zingaya increase, the company has also expanded its advisory board, which already included Esther Dyson and Sergei Burkov, a former product search manager at Google. Recently, Zingaya added Cary Fitzgerald, formerly the director of engineering at Cisco Systems, and Bill Tai, of Charles River Ventures to its advisory board.
Zingaya enables VoIP calls without a phone or a download. E-commerce companies and other customer-focused organizations can embed a widget on their website that allows their customers to simply click a button to start speaking to a live customer agent. The customer speaks through their browser, instantly. The customer agent answers the call on their end as if the call came from a regular phone.
Coming Soon: Zingaya Private PaaS For VoIP Cloud Services
On Thursday, November 29, Zingaya CEO Alexey Aylarov will speak on a panel at the WebRTC Conference & Expo on "Delivering WebRTC in Service Providers, OTT and WebSites," to be held in San Francisco.
Users with the latest version of Google Chrome installed can test the WebRTC-version of Zingaya at http://demos.zingaya.com/webrtc.
Zingaya empowers website visitors to call into contact centers with a single click from their browser. No phone or download is required. Zingaya offers website operators this seamless voice calling functionality to enhance overall customer experience, accelerate resolutions, improve conversion rates and increase average order values. Zingaya is a private, professionally financed technology company founded by VoIP experts. For more information, visit http://www.zingaya.com.
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