Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
AMEYO Improves Reporting in Contact Center Technology Through Reportika 3.0

GURGAON, India, November 26, 2012 /PRNewswire/ --

Drishti's AMEYO Solution Archives, Reports and Maintains Historical Data With the Advanced Reportika 3.0

 

Contact centers and enterprises face a tough challenge maneuvering through the dynamic principles that run businesses today. As Customer Interaction Management (CIM) gains importance, more customers are reached and retained. For any contact center technology this means a load of scattered data which needs to be maintained and accessed.

     (Logo: http://photos.prnewswire.com/prnh/20120625/IND10048699 )

CIM solutions like AMEYO try to gauge and respond to this requirement from the end users. AMEYO 3.0 now powers structured reporting of historical data through the upgraded version Reportika 3.0. Disparate data was earlier maintained through a host of tables which led to rough runtime. Reportika 3.0 structures and collates all data to be represented in a singular table format, allowing backend data as old as 5 years to be regurgitated. It enables scheduling of specific reports to be presented at specific time lines of an event both live and historically.

Speaking about the development CTO at Drishti Nayan Jain opines, "With the data from those surveyed, contact centers and enterprises keep showing a close margin between data management and online live reporting preferences, we believe that the next step for a solution is to bring together both online reporting and effective historical data in a end user customizable interface. Adequate reporting and mapping of all data from multiple channels, would eventually lead to a better understanding and engaging of customers based businesses on their preferred use of CIM technology creating a unique customer experience for our clients."

The major advantage that it brings to the contact center processes is the ability to create customizable reports in 2D and 3D by the end user. The solution runs on Jasper and is easily scalable to its commercial versions; this enables specific reporting on isolated incidents giving a more granular view on the overall business process. Debugging on a single platform is also easily managed and hurdles are avoided. Reportika 3.0 as a feature of AMEYO aims to make scheduling easier and its mailing capabilities get a new sheen.

About AMEYO:

AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti:

Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage business processes, interactions, workforce and service levels on emerging unified communications (IP telephony, unified messaging, conferencing, presence management, and application collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

Primary Media Contact: Vijayendra Raj, vijayendraraj@drishti-soft.com, 91-124-4771023

About PR Newswire
Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Cloud Developer Stories
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies...
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, discussed how to use Kubernetes to set up a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designin...
DXWorldEXPO | CloudEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need t...
Everyone wants the rainbow - reduced IT costs, scalability, continuity, flexibility, manageability, and innovation. But in order to get to that collaboration rainbow, you need the cloud! In this presentation, we'll cover three areas: First - the rainbow of benefits from cloud co...
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the prem...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE