From the Wires
Broadview Joins Henry Schein’s Dentrix Developer Program
By: Business Wire
Nov. 26, 2012 09:59 AM
Broadview Networks, a leading provider of hosted voice, data and cloud computing solutions, has joined Henry Schein, Inc.’s Dentrix Developer Program. Broadview will develop and market OfficeSuite® Dental, a cloud-based communications solution that, in conjunction with Henry Schein’s industry-leading Dentrix G5 practice management software, provides dental practices with turnkey practice management and communications.
OfficeSuite® Dental brings unique benefits to dental practices. Integrated with Dentrix G5, OfficeSuite® Dental will enhance patient satisfaction while increasing employee productivity and operational efficiency. Communications with patients will be streamlined, combining state-of-the-art phone system features with automated patient database information. Incoming calls from patients will trigger an automatic pop-up display of the Dentrix patient notes for staff before a call is even answered. With relevant patient data on the computer screen, practice staff can prioritize calls, quickly answer questions and move on to the next call with better efficiency.
The resulting new Broadview offering will help dental practices control costs while improving customer service, and includes more than 40 features, a choice of IP phones, an easy-to-use web portal, unlimited local and long distance calling and internet access as a monthly-billed service. Developed as a service, OfficeSuite® Dental provides this state-of-the-art phone system with no capital investment required.
“Digital dental practices look for new technologies that work together to simplify patient and business process workflow,” said President of Henry Schein Practice Solutions, Kevin Bunker. “The Dentrix Developer Program is helping more than one hundred innovative companies quickly develop new solutions for the dental market by integrating with Dentrix G5. OfficeSuite Dental is a great example of how a phone solution can leverage Dentrix G5 to streamline a practice’s front desk operations for new levels of responsiveness and efficiencies.”
Broadview will market OfficeSuite® Dental in conjunction with Henry Schein, expanding Broadview’s distribution in the dental practice marketplace. OfficeSuite® Dental will be part of Henry Schein’s TechCentral portfolio of business and computer technology solutions.
Unlike on-premises phone systems, the OfficeSuite® cloud-based solution resides in Broadview’s network cloud and is not reliant on in-office PBX equipment. Instead, standard IP connections link office phones to the cloud-based network and allow practices to easily add, change and move phones to meet their needs. This approach offers greater flexibility and allows individual users to configure their desk phones via a secure website and customize features like speed dialing, call answering, voicemail and call forwarding. An employee can use any phone in the practice’s phone system, including phones in other locations, which will automatically switch to that user’s established preferences. Users can also turn their computers into office phones with an additional “softphone” option that allows them to receive and make calls as if they were in their office from any computer with an internet connection. Additionally, employees can access voicemail through Android® and iPhone® clients, receive calls anywhere with mobile twinning and make changes in real time using our mobile-optimized website.
“We are excited to integrate with Dentrix G5 and bring the next generation of communication tools to dental practices,” said Broadview Networks’ Chief Operating Officer, Brian Crotty. “When a practice’s phone system and practice management software work together, the practice improves both the patient’s phone call experience and employee productivity.”
For more information about OfficeSuite® Dental, or for a live demonstration, visit Broadview at the Greater New York Dental Meeting (booth 3831) from November 25-28, 2012 at the Javits Center in New York.
About Broadview Networks www.broadviewnet.com
Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. They also provide an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.
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