From the Wires
Crow Friedman Group Saves $100,000 Annually With Toshiba's Strata CIX IP Business Telephone System
By: Marketwire .
Nov. 27, 2012 11:00 AM
IRVINE, CA -- (Marketwire) -- 11/27/12 -- Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba) -- www.telecom.toshiba.com, helped the Crow Friedman Group, a professional insurance and liability company, save more than $100,000 annually and improve productivity with Toshiba's Strata® CIX Voice over IP business telephone system. Founded in 1996, Memphis, Tenn.-based Crow Friedman Group's staff has more than 322 years of combined insurance experience representing more than 1,800 professional firms in Tennessee, Alabama and Georgia.
Ruth Hardimon, assistant vice president and operations manager for Crow Friedman, identified the need for a business telephone system that would meet the company's goal of improving customer service. Objectives for the system included:
Mark Tygesson, a communications consultant based in Memphis, Tenn., recommended Toshiba for its quality, reliability, capabilities and reputation. Tygesson also recommended CommWorld of Memphis, an Authorized Toshiba Dealer since 1996.
Solution: Toshiba's Strata CIX Delivers High Reliability
Installed by CommWorld of Memphis, Crow Friedman's Toshiba business telephone systems support the company's four offices in Memphis and Nashville, Tenn.; Birmingham, Ala.; and Atlanta. The systems consist of:
Valerie Beaver, vice president of operations and coordinator of CommWorld of Memphis, handled the sale, customer service, and coordinated with Tygesson to ensure that all of Crow Friedman's objectives were met.
Result #1: Dependable Mobility With SoftIPT Softphones
Crow Friedman's sales team can now take their business telephones with them wherever they go in the form of Toshiba's SoftIPT softphones on their laptops or smartphones. Utilizing Internet access, they have all the same features and functionality of their desk telephones while they are on the road, including the ability to make calls, answer calls, transfer calls, access voice mail and hold conference calls.
Result #2: Presence Functionality Improves Internal Efficiency
With Crow Friedman's staff spread between the four locations as well as its road warrior sales team, it was difficult to know who was available for a call. Now with Presence on the Toshiba telephones, it's easy for employees to see who is on the phone or is available for a call. Being able to see the status of an extension at a glance helps improve internal efficiency.
Result #3: Virtually Unbeatable Reliability
A long-time Toshiba business products user, including copiers, Crow Friedman's team knew firsthand that Toshiba delivers virtually unbeatable quality and reliability, so when it was time for a new business telephone system, Toshiba was the first choice. The Strata CIX systems empower Crow Friedman's employees to communicate more effectively with customers, vendors and each other.
Bottom Line: Toshiba Strata CIX Systems Deliver Reliability, Mobility and Improve Internal Efficiency -- and Save $100,000 Annually
Toshiba's Strata CIX telephone systems have met Crow Friedman's communications objectives, including:
"Together, Toshiba and CommWorld of Memphis delivered on our key objectives of a reliable and affordable business telephone system with mobility, centralized applications, and Presence capabilities. With Toshiba and CommWorld of Memphis, we have a winning combination," said Hardimon.
For an Authorized Toshiba Dealer, visit: www.telecom.toshiba.com
To subscribe to the Toshiba Telecom Blog, visit http://blog.telecom.toshiba.com/.
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About Toshiba America Information Systems Inc.
© 2012 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.
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