From the Wires
Cellular One Launches Redknee Solution to Accelerate Data Growth Strategy
Cellular One Deploys Redknee's Billing Solution Powered by Microsoft Dynamics CRM to Increase Customer Satisfaction and Loyalty
By: Marketwired .
Nov. 28, 2012 07:00 AM
TORONTO -- (Marketwire) -- 11/28/12 -- Redknee (TSX: RKN), a leading provider of business-critical billing and charging software and solutions for communications service providers, is pleased to announce that Cellular One Arizona is the latest North American operator to launch Redknee's converged billing solution powered by Microsoft Dynamics CRM as a focal point of its future 3G and LTE growth and profitability strategy. Cellular One Arizona is part of the Cellular One national coalition of communication service providers that operates across 25 U.S. states and Bermuda. Cellular One Arizona and Redknee will showcase the results it has achieved since implementing Redknee's converged billing and customer care solution in the presentation: "Leverage customer data to identify new service opportunities" at TM Forum Management World Americas in Orlando, Florida on Thursday 6 December at 9:30 a.m.
Eugene O'Shaughnessy, CTO, Cellular One Arizona, commented:
Redknee's converged real-time billing, rating and charging solution is enabling Cellular One Arizona to launch prepaid data services as well as provide an enhanced customer experience by offering its customers with real-time visibility to their usage and balance, real-time notifications and personalized promotions -- which are increasingly important features to increase customer loyalty and implement a successful data monetization strategy. Cellular One Arizona also has access to hundreds of promotions and pricing plans that are provided with Redknee's out-of-the-box solution, launch family and group plans quickly to the market and support hybrid billing and 3rd party content and loyalty campaigns.
Lucas Skoczkowski, Redknee's CEO, commented:
In addition, Redknee's end-to-end billing and customer care solution, including real-time converged billing, rating and charging for the operator's data, voice and messaging services, advanced CRM capabilities leveraging Microsoft Dynamics CRM, and innovative self-care solutions, enables Cellular One Arizona to gather valuable intelligence on its subscribers to develop promotions and offers to target specific customer segments, provide self-care options and empower customer service representatives with a consolidated view of the customer's activity and account.
Dennis Michalis, General Manager, Dynamics CRM Product Management, Microsoft:
From activation and provisioning, to real-time billing, rating, invoicing, partner management, and full customer care capabilities, Redknee's converged billing solution expertly addresses the needs of communications service providers throughout the world's most competitive markets. For more information about Redknee and its solutions, please go to www.redknee.com.
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