Improving Software Services
HP BSM software newly harnesses Big Data analysis to better predict, prevent, and respond to IT issues
By: Dana Gardner
Dec. 3, 2012 06:00 AM
HP this week announced a new version of its HP Business Service Management (BSM) software to endow IT organizations with big data analysis capabilities across mobile, hybrid, and cloud IT environments.The goal: To significantly improve the performance and availability of software services.
As organizations have adopted virtualization and cloud technologies, the complexity to effectively monitor trouble across these systems has skyrocketed. And, with the rise of shared services, IT no longer knows or controls all the technologies supporting their businesses.
So HP has broadened its BSM solutions to deliver better end-to-end visibility into IT applications and services by exploiting powerful, real-time and historical analytics. With enhanced BSM, IT can anticipate performance and trouble issues before they happen. [Disclosure: HP is a sponsor of BriefingsDirect podcasts.]
“IT organizations are looking for new ways to deliver predictable service levels," said Ajei Gopal, senior vice president and general manager, Hybrid and Cloud Products, Software at HP. “The new HP Business Service Management software delivers end-to-end operational intelligence to help IT make better decisions and improve service levels in complex, dynamic IT environments.”
New to HP BSM is HP Operational Analytics (OpsAnalytics), a capability that delivers ongoing intelligence about the health of IT services by automating the correlation and analysis of consolidated data, including reams of machine data, logs, events, topology, and performance information.
OpsAnalytics is enabled through the integration of HP ArcSight Logger, a universal log management solution, with correlation capabilities of HP Operations Manager i (OMi), and the predictive analytics of HP Service Health Analyzer (SHA). This combination delivers deep visibility and insight into nearly any performance or availability issue, so, says HP, IT operators can:
HP BSM further helps clients maximize IT investments with end-to-end visibility across heterogeneous environments, enabling clients to:
HP also enables virtualization administrators to diagnose and troubleshoot performance bottlenecks in highly virtualized environments with HP Virtualization Performance Viewer (vPV), which helps reduce operational resources by up to 70 percent and decrease time to problem resolution by up to 50 percent, and is available as a free download, said HP.
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