yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
Cloud Expo & Virtualization 2009 East
Smarter Business Solutions Through Dynamic Infrastructure
Smarter Insights: How the CIO Becomes a Hero Again
Windows Azure
Why VDI?
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun's Incubation Platform: Helping Startups Serve the Enterprise
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
LiveOps to Speak at UK Public Sector’s Digital by Default Conference

LiveOps, Inc., the global leader in cloud contact centre and customer service solutions, announced that it will be leading another master class for the UK public sector tomorrow, 4 December, at Digital by Default at The Barbican, London. Tomorrow’s class titled, “Mastering Social Multichannel Public Service” will offer lessons learned and best practices in managing, building and maintaining citizen-to-government relationships across multiple channels—voice, email, SMS, and social channels including Twitter and Facebook. This is the second master class in three months that LiveOps has been asked to provide on this topic at a UK public sector event.

“Citizen-to-government interactions are increasingly taking place online via social channels and mobile devices. Left unattended or unmonitored, these online conversations can result in misinformation which can lead to frustration in dealing with government organisations,” said Marty Beard, President and CEO, LiveOps. “We know from years of experience that public as well as private sector UK organisations that choose to add social and mobile capabilities to their customer service centres, are enjoying unprecedented levels of customer service success. This master class is a great opportunity to learn proven best practices for citizen-to-government communications.”

This interactive master class will highlight how leading government organisations, including Royal Mail and Wokingham Borrough Council, have transformed from traditional to cloud-based multichannel customer service to increase customer satisfaction, productivity and cost savings. Private sector success stories will also be shared from Worldwide Sports and Snap-On Tools who both use SMS to reduce call volume and increase quality of service.

Attendees will also learn how to increase agent productivity using unified tools, quality of service management tips, the best way to get started using social multichannel customer service and the value of the channel pivot. Channel pivoting enables agent-to-customer interactions to begin on a public channel such as Twitter or Facebook, then pivot to a private channel such as voice, email, chat or SMS for a more discrete conversation. Then the agent or customer can pivot back out to the public channel to publicly report the resolution. LiveOps’ customers say that having the ability to pivot creates a better overall user experience.

Digital by Default – 4, December – The Barbican, London

Technology is changing the relationship between government, citizens and private organisations. What are the challenges of designing and delivering user-focused digital services in practice? What actions are being taken to ensure the hardest to reach, and particularly older people, are not left behind by changes placed out of their reach and beyond their current capability? Public Service Events’ second annual Digital by Default conference will look at the progress of the digital revolution across the public sector, featuring keynote speeches from the people leading the agenda, case studies relating to what is being done on the front line, and a series of interactive master classes offering delegates the benefit of industry knowledge and expertise.

About LiveOps, Inc.

LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Silicon Valley, California with European regional headquarters in London, UK, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit

About Business Wire
Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Cloud Developer Stories
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is requi...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the C...
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized...
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty...
In recent years, at least 40% of companies using cloud applications have experienced data loss. One of the best prevention against cloud data loss is backing up your cloud data. In his General Session at 17th Cloud Expo, Sam McIntyre, Partner Enablement Specialist at eFolder, p...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)!

Advertise on this site! Contact advertising(at)! 201 802-3021

SYS-CON Featured Whitepapers