From the Wires
Enterprise Holdings, Inc. Runs Enterprise Rideshare on Appian Worksocial
Single Platform for BPM, Social, Mobile and Cloud Technology Optimizes Efficiency and Customer Experience
By: Marketwired .
Dec. 3, 2012 11:13 AM
RESTON, VA -- (Marketwire) -- 12/03/12 -- Appian, the market leader in modern business process management (BPM) software, today announced that Enterprise Holdings, Inc. (EHI), the largest car rental service provider in the world measured by revenue, employees and fleet, runs its Enterprise Rideshare business line on Appian worksocial technology.
Enterprise Holdings operates the Enterprise Rent-A-Car, Alamo Rent-A-Car and National Car Rental brands and has more than 72,000 employees. The company and its affiliate Enterprise Fleet Management accounted for $15.4 billion in revenue and operated 1.3 million vehicles throughout the world in fiscal 2012. For a company with such strong market presence, finding new revenue streams is essential for growth. When EHI decided to increase its outreach to the corporate vanpool market, it sought the most advanced technology available for its rideshare business to ensure maximum operational efficiency and the highest levels of customer service.
"We adopted Appian's worksocial platform for Enterprise Rideshare because it combines the best of business process management, social business, mobile access and cloud deployment," said Ryan Johnson, assistant vice president of Enterprise Holdings. "The result is a truly modern business management platform that supports our objective of providing commuters with a smarter, better way to get to work."
Enterprise Rideshare uses Appian's integrated BPM, social and mobile capabilities and integration to the customer-facing EnterpriseRideshare.com site, to manage all customer on-boarding, driver registrations/approvals, rate approvals & deliveries. Upcoming releases will include rental transactions and fleet management, bringing Enterprise Rideshare's entire business onto the platform. Appian's social interface enables collaboration and action on all processes from the field (regional EHI retail outlets) for multi-role and occasional user employees. Through a VPN connection, the cloud-based solution integrates with back-end EHI systems. Many events, such as rate approval, creation of a new account or approval of a driver, are open for real-time collaboration through the simple social interface. Employees can drill into events in the social feed for related data such as contract rates, type and status of vehicle, and more. The system is also natively-mobile, allowing EHI's workforce in the field to initiate and advance processes from anywhere. This means Enterprise Rideshare's sales team can sign up new customers via iPad while on-site at the customer's office, and managers can approve rates from their mobile phone while on the road.
"Worksocial is enabling organizations to realize the promise of social and mobile business, by grounding those innovations in a work context of processes, systems and enterprise data," said Matt Calkins, president and CEO of Appian. "With worksocial, companies like Enterprise are finding new ways to work that drive faster, better business results."
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