From the Wires
Eccentex Redefines Dynamic Case Management (DCM) for the Modern Knowledge Worker with Launch of AppBase 4.5
By: Business Wire
Dec. 4, 2012 09:03 AM
Eccentex Corporation, a provider of platform-as-a-service (PaaS) applications for Dynamic Case Management (DCM), today announced the launch of AppBase 4.5, a cloud-based platform that redefines the fundamental processes and user interfaces of the modern knowledge worker.
Through industry-leading graphical tools and APIs, AppBase 4.5 helps organizations create DCM applications five times faster than existing solutions on the market. This gives knowledge workers the tools they need to manage incidents, claims, investigations and customer complaints across a range of industries while keeping pace with the rapid rate of regulatory, business and consumer expectations.
AppBase 4.5 provides knowledge workers with the process management and collaboration technologies necessary to handle disparate data types, collaborate across a broad range of personas and interact with a variety of knowledge bases in an unstructured, semi-structured and structured processes. With this unique DCM platform, knowledge workers can execute applications in record time to generate greater customer satisfaction, as well as improved productivity and job satisfaction.
As the industry’s only case management platform built from the ground up as a cloud-based solution, AppBase 4.5 is currently helping more than 150 customers globally to open, process, and quickly close a variety of incident types.
"In order to maintain the highest level of awareness for all 100,000 miles of pipeline we operate, Eccentex has provided us with an efficient and reliable document management system that has reduced the risk of pipeline compromise due to incomplete information," said Lev Berkovich, Project manager, Operations Technology/Gas Engineering/Gas Operations at Sempra Energy, a Fortune 500 energy services holding company. "Eccentex has more than met the needs of our 500-plus users and we are looking forward to expanding the use of Eccentex as future updates become available."
As a PaaS solution, AppBase 4.5 delivers the most effective tools to support the evolution of DCM with its customizable, easy to integrate and simple to maintain framework.
In Gartner’s October 5, 2012 “Market Trends: Platform as a Service, Worldwide, 2012-2016, 2H12 Update”, Michelle Cantara states, “The platform as a service market will undergo significant shifts that will impact the traditional vendor landscape of most infrastructure software markets, with several large vendors expected to make significant market moves. Vendors must prepare for PaaS's impact on certain software segments.”
“AppBase 4.5 is a breakthrough platform that addresses a significant and underserved market for the management of complaints, claims, incidents and investigations,” said Glen Schrank, Chief Executive Officer of Eccentex. “Our unique platform-as-a-service approach enables the rapid development, testing, and rollout of critical applications that can help organizations better handle issues and achieve business benefits and efficiencies in real time.”
As part of the company’s sales strategy, AppBase 4.5 will soon be available to third-party developers to rapidly develop, test and implement DCM applications in a production environment.
For more information or to download AppBase 4.5, please visit http://www.eccentex.com/index.php.
Eccentex is revolutionizing the way knowledge workers, management and customer expectations are being met by delivering better results through universal access to execute tasks when, where and how it’s needed to achieve customer satisfaction, while maintaining corporate governance and compliance requirements. A technology innovator with more than 7 years of experience and several patents, Eccentex provides a globally proven solution and one stop shop for all things dynamic case management.
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