Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
VHT and Concentric Cloud Solutions Partner to Eliminate Hold Time
New Callback Solutions Improve the Customer Experience

AKRON, OH -- (Marketwire) -- 12/04/12 -- Concentric Cloud Solutions and Virtual Hold Technology® (VHT®) have joined their expertise to offer voice and web cloud-based callback solutions that bridge the gap between self-service and the contact center by placing callers in a virtual queue, enabling them to hang up and receive a callback. In the past, callers had only one option when calling into contact centers -- to wait on hold for the next available agent.

However, with the VHT solution, the customer experience is significantly improved by freeing the caller to complete other tasks while waiting in the virtual queue for a callback. The Concentric customer also benefits because they pay only for the actual use of the service if a caller selects the callback option, and they no longer have to pay toll fees associated with traditional hold time in the queue while the caller would wait for an available service representative.

Concentric Cloud Solutions, an XO Communications company, delivers enterprise-class cloud-based solutions that include self-service and intelligent call routing, conferencing and contact center. The relationship with VHT will expand the availability of advanced virtual queuing technology to include ASAP callbacks, scheduled callbacks and web callbacks for businesses and government agencies served by Concentric Cloud Solutions.

"Concentric has a reputation for providing the right mix of cloud-based customer service solutions for their clients," said VHT President Mark Williams. "Their integration and support experience makes them an ideal business partner for extending the reach of our conversation strategies."

Concentric will offer Virtual Hold® as a solution that enables companies to blend automated support with the ability to access live agents when help is needed, regardless of the channel the customer is contacting them through. By hosting this intelligent multichannel callback capability, Concentric will be able to present a simple solution at key points within customer interactions, all while improving the operational efficiencies of the business.

"We are committed to offering Concentric customers the solutions that best improve their end-users experience," said Steve Nocella, president of Concentric Cloud Solutions. "This relationship will enable us to solve one of the most frustrating customer service problems while advancing our contact center services with VHT's feature-rich callback technology."

About Virtual Hold Technology (VHT)
VHT offers a simple solution with huge impact, enabling companies to effectively transition interactions between self-service and the people who can help the customer regardless of interaction channel -- web, mobile app, social, device or voice. Our multichannel callback solution bridges the gap simply, cost efficiently and positively from the customer perspective. To learn how VHT can help increase your customers' satisfaction and improve your contact centers' operational efficiency, visit www.virtualhold.com or email info@virtualhold.com.

About Concentric Cloud Solutions
Concentric Cloud Solutions offers businesses advanced cloud-based computing, content acceleration and cloud voice solutions. Through its cloud-based platforms and online portal, Concentric Cloud Solutions helps organizations simplify the procurement and management of critical infrastructure, accelerate application and web site performance, and improve interactive communications with customers. For more information, visit www.concentric.com. Concentric Cloud Solutions is also on Twitter, Facebook and LinkedIn.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Media Contact:
Adrienna Frazer
VHT
Email Contact

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Cloud Developer Stories
Leysin American School is an exclusive, private boarding school located in Leysin, Switzerland. Leysin selected an OpenStack-powered, private cloud as a service to manage multiple applications and provide development environments for students across the institution. Seeking to m...
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstrea...
The BPM world is going through some evolution or changes where traditional business process management solutions really have nowhere to go in terms of development of the road map. In this demo at 15th Cloud Expo, Kyle Hansen, Director of Professional Services at AgilePoint, shows...
ScriptRock makes GuardRail, a DevOps-ready platform for configuration monitoring. Realizing we were spending way too much time digging up, cataloguing, and tracking machine configurations, we began writing our own scripts and tools to handle what is normally an enormous chore...
SYS-CON Media announced today that Sematext launched a popular blog feed on DevOps Journal with over 6,000 story reads over the weekend. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. DevOps Journal brings valuable information t...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE