From the Wires
DecisionOne Signs Services Agreement With Vitera Healthcare Solutions
Technology Support Services Company Becomes Vitera's Hardware Service Provider
By: PR Newswire
Dec. 4, 2012 05:16 PM
DEVON, Pa., Dec. 4, 2012 /PRNewswire/ -- DecisionOne Corporation, the largest independent technology support organization in North America, announced an agreement with Vitera Healthcare Solutions, the nation's premier provider of best-in-class ambulatory electronic health records and practice management software and services, to assume hardware infrastructure and support operations for Vitera clients nationwide.
Under the terms of the agreement, DecisionOne will integrate Vitera's hardware service personnel into its highly credentialed and comprehensive national field service organization. This partnership enhances Vitera's ability to maintain industry-leading service levels while optimizing resources dedicated to product innovation and development.
"We are extremely pleased to be selected as Vitera's service delivery partner. DecisionOne is uniquely positioned to provide Vitera's clients with world-class infrastructure support by drawing on our 50 years of experience in maintaining high availability computing environments, a vendor-neutral services portfolio, and our scalable, flexible field support team," said Nick Sharma, President and Chairman of DecisionOne. Sharma continues, "Our expertise in healthcare, our national footprint, and our continuous focus on delighting our customers, combined with Vitera's best-in-class ambulatory software and services, make this an exciting partnership."
The mandate for compliance with the American Recovery and Reinvestment Act of 2009 has increased the need for DecisionOne's services portfolio. Whether it is complete outsourcing, supplemental coverage, or a customized solution, DecisionOne offers healthcare and health information/EHR solution providers flexible offerings and high service levels with a full-service support structure that can scale as market demands require.
"We selected DecisionOne for its extensive experience in the healthcare environment, strong legacy of delivering superior customer service, and high standards for technician training, certification and performance," said Matt Hawkins, CEO of Vitera. "With its focus on employees and their technical growth, we are confident that DecisionOne will be a value-add to our customers as we continue to provide industry-leading and innovative healthcare software and solutions."
About Vitera Healthcare Solutions
SOURCE DecisionOne Corporation
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