From the Wires
GSX Solutions Partners With HADSL to Provide Award-Winning Service Desk Solution
HADSL FirM Administrative Solution for GSX 360 Makes Quick Work of Critical User Provisioning Tasks
By: Marketwired .
Dec. 18, 2012 07:07 AM
ORCHARD PARK, NY -- (Marketwire) -- 12/18/12 -- GSX Solutions [www.gsx.com], the global leader in proactive, consolidated monitoring and reporting of enterprise collaboration environments, including Microsoft Exchange, Microsoft SharePoint, BlackBerry Enterprise Server (BES) and IBM Notes, today announced a partnership agreement with HADSL FirM to provide their award-winning service desk solution to all GSX prospects. HADSL FirM's administrative solution for GSX 360 makes quick work of critical user provisioning tasks. Current GSX 360 customers can either keep their existing support or migrate to the HADSL FirM solution at a special price if they need further development.
"We are excited to partner with HADSL to provide our GSX Monitor & Analyzer customers with the award-winning HADSL FirM helpdesk solution," said Antoine Leboyer, CEO of GSX Solutions. "User provisioning tasks are often perceived as routine, yet they are critical to the operation of collaboration environments, where even a small error can have serious consequences. The HADSL FirM administrative engine enables top-level administrators to securely delegate user provisioning and management tasks to junior admins, the service desk, or even the HR Department."
Tony Holder, Commercial Manager at HADSL, said, "We've worked with GSX Solutions for a number of years and this strategic partnership brings more exposure to FirM solutions. We look forward to working with GSX, their customers and their partners."
Key HADSL FirM features include:
HADSL FirM increases security and improves quality of service delivery, while reducing service request processing time and costs. For more on HADSL FirM for GSX Solutions, please visit www.gsx.com/solutions/360. For more on the GSX partnership program, please visit www.gsx.com/become_partner.
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