Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
CaratLane.com Goes With Ameyo to Increase Customer Focus in Their Business Operations

GURGAON, India, December 31, 2012 /PRNewswire/ --

Drishti's Ameyo has Been Opted as the Technology Solution to Boost up Customer Interactions, by CaratLane.com

CaratLane.com is one of India's prominent e-commerce companies that deals in diamonds and has earned its fame as one of the most distinguished online brands from the very onset. It commenced business with an ambition to transform the purchase of diamonds and diamond jewelleries in the Indian market. Therefore, in order to materialize it's business wishlist, CaratLane.com chose Ameyo as their backbone technology.

     (Logo: http://photos.prnewswire.com/prnh/20120625/IND10048699)

CaratLane was in the hunt of a technology that could assist them in monitoring calls. They wanted to record and track the interactions between a customer and an agent ensuring quality service to diamond buyers. They were initially using a legacy PBX setup which only enabled them to make or recieve calls, but had no provision for calls to be gauged or scrutinized. Also, they needed an advanced IVR setup with ACD which directed customers to relative departments and also managed calls after office hours.

In reference to this, Divya Ravindran, Manager - Sales, CaratLane.com informs, "We are a renowned dealer of wide varieties of solitaires and diamond jewellery, and were in the hunt for a platform which would ensure a complete customer interaction management. We demanded a solution that could handle calls for our premier customers with no hassles. We also aimed at providing specific customer details to our contact center agents and monitor calls as each call is of high value. Ameyo best suited our requirements, by enabling segregation of calls through AMEYO's priority based routing thereby, directing customers to the relevant agents for quick query resolution. Its IVR solution has made calls streamlined thus; making customer interaction simplified."

With the help of the advanced IVR, calls could now be segregated wherein customers were routed to the respective departments and they received quick responses to their queries. The Voice Logger feature of AMEYO maintained voice logs on interactions executed between customer and agent which enabled them take steps to improve their service quality further. In addition to these features, AMEYO also offered them with the provision to create reports on the calls which the traditional technology they used was devoid of. This feature kept a track on the number of calls attended as well as the calls dropped. CaratLane.com has witnessed a considerable transition in its operations through CIM solution, Ameyo.

About CaratLane.com:

CaratLane.com is one of India's leading e-commerce companies and one of the most visible online brands since its inception. It was started with a mission to change the way diamonds and diamond jewellery are bought in India. The site boasts of the largest range of diamonds & diamond designs in the country. Sparkling solitaires & precious diamond and gemstone jewellery leave their portal daily, to reach delighted customers.It has begun operations in the face of a definite scope for creating an online diamond jewellery business in India.

About AMEYO:

AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti:

Drishti is a leading provider of Contact Center Software and Enterprise Communication Applications. Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.

Primary Media Contact: Vijayendra Raj, pr@drishti-soft.com, 91-124-4771000

About PR Newswire
Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Cloud Developer Stories
Achieve continuous delivery of applications by leveraging ElasticBox and Jenkins. In his session at DevOps Summit, Monish Sharma, VP of Customer Success at ElasticBox, will demonstrate how you can achieve the following using ElasticBox and the ElasticBox Jenkins Plugin: Create co...
SYS-CON Events announced today that Prashanth Chandrasekar GM of Rackspace's DevOps Business Segment joined DevOps Summit Silicon Valley faculty. Chandrasekar's session abstract will be published on Monday. Below please find an exclusive interview with Prashanth Chandrasekar, con...
BlueBox bridge the chasm between development and infrastructure. Hosting providers are taking standardization and automation too far. For many app developers it does nothing but spawn mayhem and more work. They have to figure out how their creations live on a pre-fab infrastructu...
The old monolithic style of building enterprise applications just isn't cutting it any more. It results in applications and teams both that are complex, inefficient, and inflexible, with considerable communication overhead and long change cycles. Microservices architectures, whi...
Dasher Technologies is committed to being the best technology solution company in the United States by operating with the highest integrity and building lasting relationships with its customers and partners. Since 1982, Dasher Technologies helped public, private and nonprofit org...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE

Breaking Cloud Computing News

GLEN ELLYN, Ill., Aug. 22, 2014 /PRNewswire/ -- This week Inc. magazine announced its annu...