Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
CaratLane.com Goes With Ameyo to Increase Customer Focus in Their Business Operations

GURGAON, India, December 31, 2012 /PRNewswire/ --

Drishti's Ameyo has Been Opted as the Technology Solution to Boost up Customer Interactions, by CaratLane.com

CaratLane.com is one of India's prominent e-commerce companies that deals in diamonds and has earned its fame as one of the most distinguished online brands from the very onset. It commenced business with an ambition to transform the purchase of diamonds and diamond jewelleries in the Indian market. Therefore, in order to materialize it's business wishlist, CaratLane.com chose Ameyo as their backbone technology.

     (Logo: http://photos.prnewswire.com/prnh/20120625/IND10048699)

CaratLane was in the hunt of a technology that could assist them in monitoring calls. They wanted to record and track the interactions between a customer and an agent ensuring quality service to diamond buyers. They were initially using a legacy PBX setup which only enabled them to make or recieve calls, but had no provision for calls to be gauged or scrutinized. Also, they needed an advanced IVR setup with ACD which directed customers to relative departments and also managed calls after office hours.

In reference to this, Divya Ravindran, Manager - Sales, CaratLane.com informs, "We are a renowned dealer of wide varieties of solitaires and diamond jewellery, and were in the hunt for a platform which would ensure a complete customer interaction management. We demanded a solution that could handle calls for our premier customers with no hassles. We also aimed at providing specific customer details to our contact center agents and monitor calls as each call is of high value. Ameyo best suited our requirements, by enabling segregation of calls through AMEYO's priority based routing thereby, directing customers to the relevant agents for quick query resolution. Its IVR solution has made calls streamlined thus; making customer interaction simplified."

With the help of the advanced IVR, calls could now be segregated wherein customers were routed to the respective departments and they received quick responses to their queries. The Voice Logger feature of AMEYO maintained voice logs on interactions executed between customer and agent which enabled them take steps to improve their service quality further. In addition to these features, AMEYO also offered them with the provision to create reports on the calls which the traditional technology they used was devoid of. This feature kept a track on the number of calls attended as well as the calls dropped. CaratLane.com has witnessed a considerable transition in its operations through CIM solution, Ameyo.

About CaratLane.com:

CaratLane.com is one of India's leading e-commerce companies and one of the most visible online brands since its inception. It was started with a mission to change the way diamonds and diamond jewellery are bought in India. The site boasts of the largest range of diamonds & diamond designs in the country. Sparkling solitaires & precious diamond and gemstone jewellery leave their portal daily, to reach delighted customers.It has begun operations in the face of a definite scope for creating an online diamond jewellery business in India.

About AMEYO:

AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti:

Drishti is a leading provider of Contact Center Software and Enterprise Communication Applications. Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.

Primary Media Contact: Vijayendra Raj, pr@drishti-soft.com, 91-124-4771000

About PR Newswire
Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Cloud Developer Stories
"We help companies that are using a lot of Software as a Service. We help companies manage and gain visibility into what people are using inside the company and decide to secure them or use standards to lock down or to embrace the adoption of SaaS inside the company," explained S...
15th Cloud Expo, which took place Nov. 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA, expanded the conference content of @ThingsExpo, Big Data Expo, and DevOps Summit to include two developer events. IBM held a Bluemix Developer Playground on November 5 and...
Some developers believe that monitoring is a function of the operations team. Some operations teams firmly believe that monitoring the systems they maintain is sufficient to run the business successfully. Most of them are wrong. The complexity of today's applications have gone fa...
The 4th International DevOps Summit, co-located with16th International Cloud Expo – being held June 9-11, 2015, at the Javits Center in New York City, NY – announces that its Call for Papers is now open. Born out of proven success in agile development, cloud computing, and proce...
SAP is delivering break-through innovation combined with fantastic user experience powered by the market-leading in-memory technology, SAP HANA. In his General Session at 15th Cloud Expo, Thorsten Leiduck, VP ISVs & Digital Commerce, SAP, discussed how SAP and partners provide c...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE