Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
Consumer Technology Trends to Drive Enterprise CEM in 2013
Customer Feedback via mobile devices have increased over 100% in just the last 12 months

PALO ALTO, Calif., Jan. 3, 2013 /PRNewswire/ -- Medallia, the global leader in Customer Experience Management (CEM) software, issued a call today for industry-leading enterprises to prepare for the impact of fast-changing consumer technology trends on their CEM programs and purchasing decisions.

In a series of 2013 predictions unveiled on the Medallia blog, Michelle de Haaff, the company's newly appointed vice president of marketing, outlines how forward-thinking companies are leveraging social media and mobile devices to interact with their customers and to empower their frontlines.

de Haaff predicts that the following trends, driven by consumer behaviors, will have the greatest impact on enterprise CEM program success in 2013:

  1. Solicited and Social Feedback Merge: To share their experiences, consumers are increasingly turning to social media. This has companies struggling to capture and understand the consumer experience. Many use Medallia's platform capabilities—including Medallia Social Media—to drive customer listening and direct action across multiple channels. The emergence of these channels in recent years has prompted many companies to purchase disparate point solutions that address just pieces of the social feedback puzzle. That's changing too. Companies will increasingly demand single platforms, like Medallia's, that have cross-channel feedback analysis and action capabilities.
  2. Mobile Feedback and Action Adoption Soar: Tech-savvy companies already solicit customer feedback through mobile devices moments after a transaction or brand interaction. That is the magic window when customers are most willing to share feedback, data shows. Response rates in 2012 jumped 100 percent for enterprises that embraced mobile feedback early.
  3. Action at the Frontline Will Become Standard: Today's comprehensive CEM platforms are designed to provide actionable follow-up to frontline teams based on consumer feedback. Smart brands are empowering and motivating their frontlines to act quickly on customer responses and demonstrate the business value of closing the feedback loop. This will increasingly become commonplace as brands empower their frontline teams to take action.

Savvy enterprises will see immediate bottom-line benefits to their investment in CEM platforms, de Haaff predicts, as they adopt new practices and technologies in the New Year.

To learn more, please visit the Medallia blog at http://blog.medallia.com

About Medallia

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world's leading brands—including Verizon, Macy's, Fidelity, Wells Fargo, Sony, Four Seasons, Sodexo, and Best Western—to improve customer experiences. We provide a cloud-based software platform, so companies can focus on capturing feedback across the Web, social, and mobile channels, analyzing it in real time, and managing the related actions to drive customer delight. Learn more at www.Medallia.com and follow the company at blog.medallia.com, Twitter.com/Medallia, and Facebook.com/MedalliaInc.

Media Contact:
Renee Deger
LEWIS PR for Medallia
Renee.deger@lewispr.com
Office: (415) 432-2439

SOURCE Medallia

About PR Newswire
Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Cloud Developer Stories
Cloud Computing is evolving into a Big Three of Amazon Web Services, Google Cloud, and Microsoft Azure. Cloud 360: Multi-Cloud Bootcamp, being held Nov 4–5, 2014, in conjunction with 15th Cloud Expo in Santa Clara, CA, delivers a real-world demonstration of how to deploy and co...
Cloud Expo, Inc. has announced the first annual "Iron Cloud IoT Shootout" to be held on November 6, 2014 at Cloud Expo Silicon Valley at Santa Clara Convention Center in California. The "Iron Cloud IoT Shootout" will be a live competition among all the key Cloud Computing platfor...
“The Internet of Things is the next wave of cloud. As these distributed devices become more prolific they can really start to gain a lot more insight and gather more date from the environment,” explained Chris Gray, Director of Embedded Intelligence Systems at Red Hat, in this SY...
So far five platforms - Amazon AWS, Google GCE, Microsoft Azure, IBM SoftLayer, and Rackspace - have been named as part of the live competition. The "Iron Cloud IoT Shootout" will feature teams representing each platform. Team members may or may not be employees of the companies ...
The Internet of Things promises to transform businesses (and lives), but navigating the business and technical path to success can be difficult to understand. In his session at 15th Internet of @ThingsExpo, Chad Jones, Vice President, Product Strategy of LogMeIn's Xively IoT Pl...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE

Breaking Cloud Computing News
Pericom Semiconductor Corporation (NASDAQ: PSEM), a worldwide supplier of high performance connectiv...