From the Wires
LivePerson Selects Lionbridge GeoFluent to Support International Customers In Multiple Languages Through Liveperson.com
LivePerson Showcases Real-Time Chat Translation in Customer Center to Deliver a Superior Online Support Experience across Languages
By: PR Newswire
Jan. 7, 2013 09:30 AM
WALTHAM, Mass., Jan. 7, 2013 /PRNewswire/ -- Lionbridge Technologies, Inc. (Nasdaq: LIOX), a leading provider of translation solutions today announced that it has expanded its relationship with LivePerson, Inc. (Nasdaq: LPSN), a provider of real-time intelligent engagement solutions. As an extension of the sales and marketing partnership between the two companies, LivePerson now features GeoFluent to support its international clients that contact LivePerson's support center. GeoFluent for LivePerson Chat is an integrated, cloud-based chat translation application that gives contact centers and enterprises on-demand, quality translation within their existing LivePerson chat application. LivePerson has also offered the GeoFluent for LivePerson Chat integrated solution for deployment by LivePerson customers since 2011.
LivePerson's customer support organization supports more than 8,500 LivePerson clients globally. By featuring GeoFluent for LivePerson Chat within the customer center on liveperson.com, clients can engage with LivePerson agents online in real-time in multiple languages. This allows LivePerson to enhance its customer support experience and create more meaningful connections with its customers across languages and locations.
"As we began talking to our customers and prospects about GeoFluent for LivePerson Chat, we realized the solution offers a terrific opportunity for us to enhance our own online customer support," said Ranny Nachmias, VP Customer Support for LivePerson. "During our evaluation it was clear that GeoFluent provides a fully integrated solution with high quality translation and an excellent customer experience. By leveraging GeoFluent within the customer center on liveperson.com, we offer a real-world example of how we help organizations meaningfully connect with consumers in real-time, across multiple channels."
GeoFluent for LivePerson Chat is an integrated, real-time translation solution that allows chat agents to engage with customers in multiple languages in real time within their existing LivePerson Chat application. As a result, organizations can facilitate faster time to purchase through proactive multilingual engagement, and reduce global support costs through effective online customer care. For more information about GeoFluent for LivePerson Chat please visit this link.
"Lionbridge and LivePerson have a shared commitment to helping clients enhance customer loyalty, increase conversions, and drive greater value to their businesses," said Rory Cowan, CEO of Lionbridge. "GeoFluent is already providing tangible business benefits for LivePerson as their clients gain a powerful customer experience through on-demand multilingual chat anytime in any geography."
LivePerson received the CODiE award for Best Content Management Solution in 2012 and for Best Ecommerce Solution in 2011, and has been named a Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Tel Aviv, London and Melbourne.
For more information, please visit www.liveperson.com. To view other press releases about LivePerson, please visit pr.liveperson.com
KEYWORDS: Lionbridge, LivePerson, Online Chat, Chat Translation, Online Engagement, Customer Care, Automated Translation, GeoFluent
Lionbridge and Lionbridge GeoFluent, are trademarks or registered trademarks of Lionbridge Technologies, Inc. in the U.S. and throughout the world.
SOURCE Lionbridge Technologies, Inc.
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