From the Wires
Windstream Launches Wendy, the Company's Intelligent Virtual Agent Solution Powered by VirtuOz, to Deliver an Innovative Online Customer Experience
VirtuOz Dominates Global Telecommunications Market With AT&T, SFR, Numericable and Now Windstream
By: Marketwired .
Jan. 7, 2013 12:15 PM
EMERYVILLE, CA -- (Marketwire) -- 01/07/13 -- VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that Windstream Communications (www.windstream.com), a provider of high-speed Internet, streaming entertainment, home phone and digital TV services to residential customers in 18 states, has launched Wendy (www.windstream.com/Support/), the company's intelligent virtual agent that provides a new online customer engagement channel to its customers. Windstream is the latest telecommunications company to select VirtuOz and leverage their domain expertise in the telecommunications sector.
Wendy is an integral component in Windstream's vision to become the leading telecommunications innovator with the most cutting edge technology -- not only in the services they offer, but also in how they support their customers. Her initial mission is to provide an engaging customer experience, while lowering operational costs by quickly and effectively answering customers' support questions.
"Our decision to use a virtual agent is part of our commitment to being innovators in the telecommunications space," said Sarah Day, vice president of Consumer Marketing at Windstream. "In order to win in our markets, Windstream must keep pace with customers and that means delivering content and support to them when, where and how they want it. Using a virtual agent will deliver the kind of always on, engaging, and contextual experience that our Web savvy consumers expect. And with VirtuOz's proven track record, we knew we would produce a world-class agent."
Offering a compelling customer engagement alternative to email, live chat or phone calls, Wendy provides 24/7 online support across a range of topics, including frequent customer inquiries around billing and technical support. Prominently displayed on Windstream's main support page as well as product specific and contact pages, Wendy is also tightly integrated with the company's live chat, powered by VirtuOz partner Moxie Software, to ensure 100 percent resolution of the customer's problem.
"We are extremely excited to partner with Windstream," said Alex LeBrun, CEO and president of VirtuOz. "Windstream's commitment to innovation and a superior customer experience, combined with our telecommunications best practices and proven technology, is delivering a truly compelling virtual agent solution that is elevating their reputation in the industry."
Employer: Windsteam Communications (www.windstream.com)
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.
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