From the Wires
1-800-Registry Gains Efficiencies and Flexibility With Integrated Hosted PBX and Cloud Contact Center Solution From XO Communications
By: Marketwired .
Jan. 9, 2013 07:00 AM
HERNDON, VA -- (Marketwire) -- 01/09/13 -- 1-800-Registry, a leader in wedding planning, honeymoon travel and non-traditional registry services, has deployed a Hosted PBX and Cloud Contact Center solution from XO Communications. The combined solution has delivered a more robust, enterprise-class, cloud-based solution for 1-800-Registry communications and contact center service needs while also providing the efficiencies to manage costs with its growing business.
Based in Las Vegas, Nevada, 1-800-Registry provides a total wedding experience for couples with services that include wedding and honeymoon planning, wedding registries, finding a new home, and other services that help couples begin into their new life together. Having a reliable and highly scalable communications infrastructure is critical to this Internet-based company so it can provide a positive customer experience and adjust to spikes in demand for its services from customers.
The combined XO Hosted PBX and Concentric Cloud Contact Center solution has allowed 1-800-Registry to reduce costs and simplify the management of communications needs by pushing all of its services to the cloud. By not having to buy, install, manage and maintain PBXs, servers and other equipment, 1-800-Registry is able to dedicate more of its resources and personnel on running its core business. In addition, 1-800-Registry benefits from the fully integrated XO solution -- all the way from the XO network to the VoIP and contact center services -- and simple, predictable per employee pricing that allows the company to easily add more users and capabilities as their needs grow.
"A cost-efficient and scalable communications infrastructure is crucial for any business operating in highly competitive markets like ours," said John Bamforth, chief technology officer at 1-800-Registry. "A key advantage of the integrated Hosted PBX and Cloud Contact Center solution from XO Communications for us is that it required no capital expenditure and helped lower operational costs. But its best benefits are reliability and we don't have to manage it because XO does that for us. We are firm believers in using cloud-based services and XO demonstrated that their solution provides the performance and reliability we need."
The features of the XO solution for 1-800-Registry includes a full range of advanced IP Telephony, contact center and unified communications applications the company needs to keep connected with its customers. XO Hosted PBX comes complete with voice and network services, IP desktop phones, and direct access enterprise voice calling features including click to call, forward, transfer, single number reach, and anywhere access to communications. 1-800-Registry also benefits from the cloud-based contact center service which provides a virtual contact infrastructure to support its call center agents and is fully integrated with the company's Salesforce.com system giving them instant access to client account information when they call.
"We are pleased that 1-800-Registry has entrusted XO Communications to help them simplify their communications infrastructure and deliver both cost savings and operational efficiencies," said Don MacNeil, chief marketing officer at XO Communications. "With businesses like 1-800-Registry adopting cloud-based solutions, it's clear that IT professionals understand the compelling advantages of cloud-based VoIP and contact center solutions and are making the right strategic decision to outsource important business functions to trusted providers like XO Communications."
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