From the Wires
FieldOne Systems Debuts First Native Field Service App on Microsoft Surface
Field Technicians Gain Access to Premier Service Management Offerings Leveraging the Power of Next-Generation, Ultra-Light Mobile Support Tools
Jan. 9, 2013 08:10 AM
MAHWAH, NJ -- (Marketwire) -- 01/09/13 -- Expanding on its mobile, cloud-based Field Service Management (FSM) solutions, FieldOne is the first FSM vendor to provide full-function, native support for the Microsoft® Surface Tablet, which is compatible with both Windows 8 and RT. This new application is much more than just a website viewed through Surface, but was developed specifically to leverage all the powerful, built-in features the Surface device offers. Combining its flagship, FieldOne Sky solution with Surface, technicians now have the option of leveraging a powerful, yet lightweight tablet to streamline their daily operations.
FieldOne Sky is a secure and scalable field service management system -- allowing service organizations to simplify business processes. Sky eliminates paperwork at every stage of a work order process -- from assignments to purchasing and accounting. In addition, the offering enables technicians with real-time access to such critical detail as part information and client history -- as well as the ability to capture customer signatures onsite via Surface. Due to these features, Sky is quickly becoming one of the FSM market's leading mobile field service tools -- driving new levels of workforce productivity and client satisfaction while reducing operational inefficiencies.
"For technicians in the field, immediate access to scheduling, inventory, customer information and alerts truly makes all the difference. By bringing together Sky and Surface, we're opening up a whole new level of real-time information access. This significantly improves communications with customers awaiting service and eliminates redundancies that plague field technicians and dispatchers," said Shloma Baum, Founder, President and CTO, FieldOne Systems. "With our ability to manage any mobile platform, IT departments truly have total control of their mobility strategy."
"What FieldOne has done is to combine the power of both Microsoft Dynamics CRM and the Microsoft Surface tablet -- creating a purpose-built solution for field service organizations. It is truly exciting to see our partners embrace all that Microsoft has to offer -- helping to solve some of the most complex business problems they're facing today," said Ted Kempf, Director of Service Industries, Microsoft Dynamics.
FieldOne Sky is architected to leverage the combined tablet/laptop functionality of Surface -- along with its long battery life and is specifically designed to fully empower mobile field technology. Sky is built on the Microsoft Dynamics CRM platform and is easily accessible via the cloud or MS Outlook. Sky and the Surface native application are available today for enterprise users and can be seamlessly integrated into existing CRM or ERP systems.
For more information or to learn more about the benefits of FieldOne, visit www.fieldone.com or call 866-918-8324. To join the FieldOne Partner Program, please contact: partners@fieldone.com. Follow FieldOne on Twitter, LinkedIn, YouTube, Blog, or Facebook.
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About FieldOne Systems
Founded in 2001, FieldOne Systems has spent over a decade establishing a platform that addresses the complex challenges many enterprise service organizations face when dispatching and managing field resources in large-scale environments. The company's flagship product, FieldOne Sky, is a scalable, secure, cloud-based platform that empowers field service professionals to work more efficiently, drive customer satisfaction and increase revenues. Powerful, automated routing technology brings service organizations unprecedented capabilities for streamlined technician scheduling and dispatching, real-time project status, empowered Mobile access, unified inventory control, and much more. FieldOne's technology is used by leading enterprise organizations across dozens of industries including healthcare, property management, IT and technology, waste management, energy, safety/security, mechanical contracting, as well as distribution and logistics. For more information visit: www.fieldone.com
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