From the Wires
Whaleback Managed Services Introduces CrystalBlue Call View
New Productivity Management Tool Enhances Unified Communications Services With Flexible Call Detail Reporting
By: Marketwired .
Jan. 14, 2013 08:30 AM
PORTSMOUTH, NH -- (Marketwire) -- 01/14/13 -- Whaleback Managed Services, the leader in managed unified communications services, today introduced CrystalBlue Call View -- a new productivity management tool available for Whaleback's CrystalBlue Unified Communications Services that allows customers to collect, analyze and report on employee calling activities.
CrystalBlue Call View provides flexible, anywhere access to reports that give companies a holistic view and understanding of call detail and phone usage. CrystalBlue Call View helps businesses track the time employees are spending on customer support, identify system abuse, boost employee productivity, plan staffing and scheduling, allocate and minimize costs, manage network capacity, tighten security, and adhere to regulatory/compliance requirements.
Features of CrystalBlue Call View include:
"Our new CrystalBlue Call View is the most robust call detail reporting solution on the market today," said Chris Daly, Whaleback Managed Services Chief Revenue Officer. "Our customers will find that CrystalBlue Call View provides the visibility, flexibility, and customization as well as out-of-the-box reporting that allows them to immediately affect positive change in company productivity."
"Whaleback's CrystalBlue Call View allows us to monitor and manage our recruiters by seeing who is on their phone, for how long, no matter where they are located," said Ron Folkman, Chairman and CEO, of Specialty Search International, a recruiting firm specializing in the hospitality industry. "We have recruiters located all over the United States and CrystalBlue Call View allows us to remotely see their call times, and easily run reports on employee call activities, allowing us to manage our recruiters' time more efficiently."
CrystalBlue Call View is available now. For information on how to obtain CrystalBlue Call View, contact firstname.lastname@example.org.
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