From the Wires
Interactive Intelligence to Host “Key 2013 Contact Center Trends and Priorities” Industry Web Event
By: Business Wire
Jan. 15, 2013 10:01 AM
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, is hosting a complimentary Web event titled, “Key 2013 Contact Center Trends and Priorities: How You Can Be Ready,” to be held Tuesday, Jan. 29 at 11:30 a.m. Eastern time (EST).
Already attracting more than 1,300 registrants, this 75-minute webcast will bring together leading industry analysts to discuss key trends for the benefit of any company contemplating a contact center technology purchase or upgrade.
This webcast will feature Forrester Research Principal Analyst, Art Schoeller, and Interactive Intelligence Chief Marketing Officer, Joe Staples, who will help guide attendees through some of the most important contact center trends in 2013, including the following:
Following the Web presentation there will be an extensive QA session during which Schoeller and Staples will be joined by industry experts, Sheila McGee-Smith, founder of McGee-Smith Analytics, and Don Van Doren, founder and president of Vanguard Communications, to respond to live audience questions.
“Contact center technology and the dynamics of delivering a great customer experience are changing at a rapid pace,” Staples said. “We designed this webcast to help companies successfully navigate these changes by providing guidance from some of the foremost authorities in the industry.”
Attendees of this Interactive Intelligence Web event will receive four complimentary vendor comparison reports published by Gartner, Frost & Sullivan, Nemertes Research, and CRM Magazine.
To register for this webcast, visit www.inin.com/WebEvent.
About Interactive Intelligence
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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