NGA.NET U.S. Public Sector, delivering talent acquisition and management solutions to optimize workforce performance, today announced Bryan Hochstein as vice president of customer experience. In this role, Hochstein will be tasked with leading all aspects of customer experience, from account management to customer support.

“Bryan has an in-depth understanding of the decisions that fuel federal hiring, the U.S. federal marketplace and the role that technology plays in bringing these two elements together,” said Liam Ackland, President NGA.NET North America. “As NGA.NET continues to expand within the U.S. public sector, Bryan’s understanding of how technology can best drive client outcomes, combined with practical experiences, will help customers better meet their talent acquisition objectives and help agencies fulfill the President’s initiative on Hiring Reform. This strategic addition highlights our company’s commitment to the market and emphasizes NGA.NET’s status as an emerging provider for the U.S. federal government.”

Hochstein has over 15 years of experience in human capital management, recruiting, staffing, talent management and government procurement and contracting. With his knowledge of federal customers and their challenges, Hochstein will assume responsibility for all aspects of NGA.NET’s customer experience and will also lead a specialized Customer Experience team that will encompass all account management and customer support functions. Hochstein will focus on establishing the infrastructure required to deliver a continuously improving customer experience, while growing and developing the team within the organization.

Prior to joining NGA.NET, Hochstein was the inventor and co-founder of QuickHire, an organization which pioneered talent acquisition and talent management in the U.S. federal government. QuickHire was acquired by Monster Worldwide in 2003 where he served as vice president of business development for Monster Government Solutions until 2007. Hochstein also founded and led KnowGov, a tax-exempt 501(c)(3) non-profit organization providing automated services for public and government agencies to collaborate on Freedom of Information Act (FOIA) requests.

About NGA.NET U.S. Public Sector

NGA.NET U.S. Public Sector, a division of NGA.NET, builds talent acquisition and management technology that delivers the industry’s most configurable workflow solutions required for public sector organizations to achieve outstanding workforce performance. For over a decade, the company has worked with organizations to ensure their HR solutions allow them to work efficiently, build a talented team and create a thriving organization. NGA.NET U.S. Public Sector offers its Talent Acquisition and Talent Management solutions in the cloud to ensure users immediately benefit from regular system enhancements with minimum cost and logistic impacts. Taking an agile approach to HR technology, the solutions easily integrate into existing enterprise systems so organizations do not have to compromise their business processes. Recognizing the importance of metrics and measurement, NGA.NET U.S. Public Sector offers unprecedented analytics and reporting to ensure users gain insight into every aspect of their HR program. NGA.NET U.S. Public Sector is headquartered in Arlington, Virginia. Read our blog and follow us on Twitter, and LinkedIn.