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How Social Media is Changing the World of Finance and Retail Banking

FARMINGTON, Conn., Jan. 17, 2013 /PRNewswire-iReach/ -- Social media monitors, responds, amplifies and leads consumer behavior. Few industries rely as heavily on reputation as the financial sector. Since the economic downturn of recent years, consumer sentiment regarding financial services providers' dependability, reliability, and trustworthiness has become even more important. As the marketing power of social media grows, social media can quickly establish and reinforce a company's attributes of dependability, reliability, and trustworthiness.


Social Media Analytics and Tools 101

Since social media connects so many groups of people instantly and without geographic limitations, it can be seen as an extension of word-of-mouth communication with speed and reach that are unmatched. This direct connection between businesses and consumers is a powerful and diverse tool. With a sound social media strategy, it can be extraordinarily effective.

This report presents examples of successful social media strategies by financial services companies to build brand visibility, reputation, and trust. It describes various metrics for analyzing the efficacy of such strategies and winning buy-in from organization management to invest in social media marketing. The research also assesses the analytic approaches and tools used by a variety of financial institutions.

An Executive Summary for this report and free sample pages from the full document are available at

Interactive Mobile and Social Media Marketing Spend in the US 2012-2016

Interactive mobile and social media marketing spend in the US is expected to grow at a 28.48% CAGR through 2016. One of the key factors contributing to this market growth is the increased penetration of smartphones and tablets. Spending on interactive mobile and social media marketing in the US has also been witnessing the up-and-coming demand for games marketing. However, the lack of proper marketing strategy could pose a challenge to the growth of this market.

The key vendors dominating this market space are AKQA Inc., Ogilvy Group Inc., Razorfish Inc., and SapientNitro USA Inc. This report focuses on the US; it also covers the Interactive Mobile and Social Media Marketing Spend in the US landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

An Executive Summary for this report and free sample pages from the full document are available at

Social Media in Retail Banking

Social media is a potential channel for managing effective customer relationship management for retail banks. The adoption and use of digital channels, such as mobile phones and social media, has grown rapidly over the last decade. To reduce their cost of operations, they are adopting social media to market their products and services. This trend is accelerating the adoption rate of social media marketing by retail banks across the globe.

The scope of this report includes: understanding the future potential of social media in retail banking; understanding the usage of social media by retail banks in developed countries and developing countries; gaining insight into the key technology developments for social media management for managing effective customer relationship management; and analyzing social media trends globally.

An Executive Summary for this report and free sample pages from the full document are available at

For more market research highlights, technical research news and industry updates, please visit

About Global Information Inc. Global Information (GII) ( is an information service company partnering with over 300 research companies around the world. Global Information has been in the business of distributing technical and market research for more than 25 years. Expanded from its original headquarters in Japan, Global Information now has offices in Korea, Taiwan, Singapore, Europe and the United States.

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Jeremy Palaia Global Information, Inc., 1-860-674-8796,

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SOURCE Global Information, Inc.

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