From the Wires
Cvent Receives Fourth Consecutive International Service Excellence Award
By: Business Wire
Jan. 23, 2013 12:13 PM
Cvent, the world's largest cloud-based provider of event management, meeting site selection and web survey solutions, today announced that it was selected by the Customer Service Institute of America (CSIA) as a recipient of International Service Excellence Award in the “Division of a Medium Business” category.
This is the fourth consecutive year Cvent has been honored with an International Service Excellence Award, having been presented with the coveted Visionary Award last year. This year, fellow honorees include Delta Air Lines, E*TRADE Financial, Pershing LLC and World Service Toronto – American Express Canada.
”It is a true honor to be recognized once again with this prestigious honor by the Customer Service Institute of America,” said Manjula Aggarwal, senior vice president, client services and relationship management, Cvent. “Cvent fosters a highly customer-centric culture and we remain steadfast in our commitment to providing our clients with the highest level of service possible, while continuing to look for ways to improve and enhance the support we provide.”
CSIA is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are the world’s premiere customer service awards with organizations and individuals that excel in service around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence. During a full-day on-site visit, CSIA judges evaluated Cvent's phone support, product knowledge, employee morale, customer interactions and team structure.
Brett Whitford, vice president of ICCSO noted that, “With customer expectations continually rising, businesses are becoming increasingly aware of the value and role that customer service plays in achieving business success. The organizations awarded have demonstrated that they are leaders in customer service and are worthy recipients of these international awards. All our winners and finalists work diligently with an ever changing business environment to improve customer experiences and learn from feedback.”
Christine Churchill, executive director, Customer Service Institute of America was extremely impressed by all of the entrants this year and their ability to innovate and shine in such dynamic times; “The current economic environment presents a challenge to organizations and individuals across the globe. It is during these times that stars are able to shine even brighter.”
For more information about Cvent, please visit http://www.cvent.com, and to learn more about the International Service Excellence Awards please visit http://www.serviceinstitute.com/customer_service_recognition.html
Founded in 1999, Cvent is the world's largest meetings and event management technology company and has 1,100 employees worldwide. Cvent offers web-based software for online event registration, meeting site selection, event management, mobile apps for events, e-mail marketing and web surveys, and helps more than 10,000 clients in 90 countries manage hundreds of thousands of events, surveys and e-mail campaigns. Cvent's client base includes more than 30 companies from the Fortune 100, as well as corporations from every major industry, associations, universities, and non-profit organizations. For more information, please visit www.cvent.com, or connect with us on Facebook, Twitter or LinkedIn.
About Customer Service Institute of America
The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard.
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