From the Wires
Keyes North Atlantic Selects Votacall Hosted VoIP With HD Voice to Address Mobility and Customer Service Needs
By: Marketwired .
Jan. 24, 2013 09:07 AM
BOSTON, MA -- (Marketwire) -- 01/24/13 -- Votacall, the leading Hosted VoIP Provider, today announced that Keyes North Atlantic, a mechanical and electrical system design, implementation and service company has selected the Votacall Hosted PBX solution to improve communications amongst colleagues and clients.
Keyes North Atlantic provides complex electrical and mechanical systems including HVAC, Electrical, Alternative Energy, Solar and Alarm Systems to residences and businesses across Eastern Massachusetts. The leadership team at Keyes North Atlantic recognized that their communications system was not delivering the necessary functionality to promote their business. Keyes North Atlantic needed a phone system that would allow employees to efficiently handle incoming calls across multiple product lines, and quick access to mobile workers and service technicians. The solution must also be simple to use and of the highest quality. After over a year of research, Keyes North Atlantic determined that the Votacall Hosted VoIP Phone System addressed their needs.
Keyes North Atlantic has service technicians on the road supporting their client base throughout Eastern Massachusetts. They realized that the customer experience was being affected by their inability to seamlessly connect clients with their service. "In the past, calls would come into the office for a technician and we had no way of getting that customer to the intended person without asking them to call their cell phone directly," said Ken Keyes, Resource Manager. "With Votacall, regardless of where a technician is, we can dial their 3-digit virtual extension, and connect with them as if they were in the office. The mobility features within the Votacall Hosted VoIP Phone System are simple to use and have created major communication efficiencies within our organization that our customer base is benefiting from on a daily basis."
Keyes North Atlantic designs and services multiple product lines, and was in need of a PBX solution that could handle complex call routing based on the product in order to effectively handle the inquiry. Keyes North Atlantic also needed a solution that could be easily altered, reprogrammed and administered from anywhere and at any time. "The call routing based on the specific inquiry has been a customer service game changer for us," adds Keyes. "We now have calls route to the appropriate person rather than have it pass through multiple departments and employees before arriving at the appropriate destination. We have also been able to change some call routing from anywhere when we were going to be understaffed in a department. This is something we would not have dared to attempt with our on-premise PBX."
The Votacall Hosted VoIP PBX has created efficiencies for Keyes North Atlantic without sacrificing quality or reliability. "One of the most notable aspects, which I still notice to this day, is the voice quality. The HD Voice call quality and clarity that the Votacall VoIP phones deliver is impressive," continues Keyes. "It sounds like the person on the other end of the call is standing right next to me."
With Votacall Hosted VoIP, our clients benefit from a flexible, fully managed solution with built in Enterprise functionality at the lowest Total Cost of Ownership in the industry. Think Big, Go Votacall!
About Keyes North Atlantic
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