From the Wires
Timesquare® On Demand: Workforce Management (WFM) for SaaS launches in call centers
By: Business Wire
Jan. 24, 2013 02:01 PM
Holy-Dis, specializing in Workforce Management solutions, introduces Timesquare® On Demand, a new addition to its product line, dedicated to call centers and based on SaaS. Timesquare® On Demand can be used for custom workforce management. And, a first in Europe, Holy-Dis can help midsize companies outsource all their workforce management needs with a managed hosting solution.
Timesquare® On Demand: guaranteed performance, ROI after the first month
Holy-Dis can provide team and workforce managers with a software suite that is directly accessible from a Web browser, 24 hours a day, 7 days a week. Timesquare® software can help analyze activity fluctuations, construct forecasting models, determine team size to accurately match your needs, and anticipate legal developments within the profession.
To date, this is the best compromise for call centers that want to tailor expenses to capabilities while managing planning and reducing under- and overstaffing periods. Call centers will benefit from increased savings and improved organization together with the active involvement of employees in corporate culture.
Holy-Dis guarantees the confidentiality of employee data used for
time, planning and task management. Hosting takes place in high-performance
data centers located in France.
A first in Europe: call centers can now outsource planning
Holy-Dis provides assistance in outsourcing services, primarily to midsize (10-300 persons) call centers that do not always have access to internal planning capabilities or are too small to recruit personnel with the appropriate profile. We assume responsibility for planning tasks at both the functional and technical level.
Designed as an outsourced planning service, outsourcing can be
used on an as-needed basis (sick leave, training, vacation, travel).
The original source-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the source-language text, which is the only version of the text intended to have legal effect.
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