From the Wires
Fast Growing WhyNotLeaseIt Provides Superior Service With AltiGen's MaxACD for Lync
National Consumer Finance Company Improves Service While Experiencing Explosive Growth
By: Marketwired .
Jan. 28, 2013 08:05 AM
SAN JOSE, CA -- (Marketwire) -- 01/28/13 -- AltiGen Communications, Inc. (OTCQX: ATGN), the leading provider of integrated Microsoft-based Unified Communications solutions, today announced that consumer leasing company WhyNotLeaseIt has deployed AltiGen's MaxACD contact center solution for Microsoft Lync as part of its Microsoft infrastructure.
WhyNotLeaseIt is a fast growing specialty consumer finance company with an innovative, technology driven business model. The Company is headquartered in Manchester, NH and conducts business on a national basis. Through mainstream third-party retail partners located throughout the United States, including an extensive network of independent dealers and a growing number of major regional and national chain furniture, electronics and appliance retailers, WhyNotLeaseIt provides consumer leases that finance nonprime borrowers who have limited or no access to other credit options.
In the last few years the company has experienced exponential growth through agreements with national and regional retailers. Based on anticipated expansion, the company began to evaluate solutions that could scale quickly and affordably. In 2012 WNLI implemented Microsoft Lync as its unified communications voice solution to provide a flexible, integrated infrastructure. The company then selected AltiGen's MaxACD for Lync after evaluating a number of other available contact center solutions.
"When we started doing our homework, the MaxACD product stood head and shoulders above the other offerings," said WhyNotLeaseIt CIO Scott Pratt. "We felt the cost was reasonable, and it was clear that AltiGen's product was very complete out of the box. The agent's client integrates nicely with the Lync client, the Supervisor makes it easy to coach agents and the reporting package required zero customization in our environment. The administration was also quite easy to learn. Some contact center products require days of training, but MaxACD is Windows based and follows Windows logic. We've also implemented redundancy with MaxACD. To do that with a legacy product, the costs would have been out of this world."
MaxACD for Lync has enabled WNLI to easily monitor queue times, address abandoned calls and staff appropriately. The solution can easily and affordably scale to accommodate the company's rapid expansion. Most importantly, the company is able to provide a consistent, high level of service to its customers. "Our 'wow' results show it is working," said Pratt.
"WhyNotLeaseIt is an innovative company that has been able to drive explosive growth in a difficult economy," said AltiGen VP of Sales Mike Plumer. "Without spending a fortune, they have implemented an all software solution that provides the tools managers and agents need to do an outstanding job. That's the power of a Microsoft Unified Communications solution. We are very happy to add them to a growing base of successful MaxACD for Lync deployments."
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