Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
FrontRange Introduces Latest Release of HEAT Help Desk Solution

FrontRange, a leading provider of hybrid IT service management (ITSM) solutions, today announced the latest release of its HEAT Help Desk solution that delivers flexible customer service and support for IT help desks, support centers and call centers. HEAT Help Desk 9.6 contains two major enhancements: Mobile Field Service and web-based Managers Monitor.

“Field service reps need access to ITSM applications from wherever they are at whatever time a support issue arises,” said Dennis Callaghan, senior enterprise software analyst at 451Research. “Delivering this anytime, anywhere help desk access to end users can quickly and efficiently reduce mean time to resolution. FrontRange remains an innovative player in the IT service management market, with products that meet market needs and match the latest end user trends.”

HEAT Mobile Field Service

HEAT Mobile Field Service provides a powerful mobile interface for iPhone and iPad devices, offering access to relevant assignments, assets, incidents, customer data and data-logging functionality. This provides agents in the field complete service desk functionality resulting in streamlined workflows and faster reported time to resolution. With the immediate access to the information, service agents become more agile and can respond to inquiries faster. HEAT Mobile Field Service also supports instant data logging, which means service calls are logged as they occur. Consequently, incident reports are more accurate and complete, providing support personnel credit for every service call they close.

Faster service delivery is another benefit of HEAT Mobile Field Service. Because service calls start sooner, incidents are resolved faster allowing support teams to meet the most aggressive service expectations and service level agreements.

HEAT Managers Monitor

HEAT Mangers Monitor is a web based dashboard reporting tool that delivers at-a–glance insights into the health and performance of the service desk. This new functionality provides managers and executives with anytime anywhere access to role based specific information using multitude of browsers. The interactive, threshold based dashboards also allow managers to monitor performance indicators as well as perform basic analytical tasks by drilling down into the underlying HEAT data. The simple drag and drop user interface for customizing and creating dashboards also allows end users to quickly construct their own reports.

“FrontRange is committed to continuing to deliver world-class help desk solutions to our customers and prospects as well as providing them with a seamless migration up the service management Maturity Curve,” said Udo Waibel, chief technology officer at FrontRange. “We are excited to deliver the most advanced solutions to the market and provide our customers with the solutions needed to stay on top of current trends and market standards. Mobile Field Service allows technicians to take the office with them wherever they go transforming the IT service delivery model.”

HEAT Help Desk 9.6 is now generally available. For more information visit http://www.frontrange.com.

About FrontRange Solutions

FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can be found at http://www.frontrange.com/

About Business Wire
Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Cloud Developer Stories
This white paper digs deep into the reasons testing mobile apps is fundamentally harder than traditional web or desktop applications. A collaboration by Tina Zhuo and Dennis Schultz from IBM along with Yoram Mizrachi from Perfecto Mobile and John Montgomery from uTest, these expe...
Today's datacenters face a gauntlet of challenges including protection of physical and virtual environments, fast recovery of data, reducing backup times and storage requirements, server consolidation, and disaster recovery. How are savvy CIOs conquering these types of challenges...
Scott Jenson leads a project called The Physical Web within the Chrome team at Google. Project members are working to take the scalability and openness of the web and use it to talk to the exponentially exploding range of smart devices. Nearly every company today working on the ...
CodeFutures, a provider of agile Big Data technologies, on Tuesday announced the release of Cory Isaacson’s newest book, “Understanding Big Data Scalability.” Isaacson is the CEO/CTO for CodeFutures and an industry-leading innovator of data management software. “Understanding Big...
Cloud Computing is evolving into a Big Three of Amazon Web Services, Google Cloud, and Microsoft Azure. Cloud 360: Multi-Cloud Bootcamp, being held Nov 4–5, 2014, in conjunction with 15th Cloud Expo in Santa Clara, CA, delivers a real-world demonstration of how to deploy and co...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE

Breaking Cloud Computing News
SAN FRANCISCO, CA--(Marketwired - July 23, 2014) - Typesafe, provider of the world's leading Reactiv...