Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
Alorica Analytics & Helix Honored for Exceptional Products of the Year

IRVINE, CA -- (Marketwire) -- 01/28/13 -- Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, proudly announced that TMC, a global, integrated media company, has named Alorica Helix and Alorica Analytics as the Customer Interaction Solutions 2012 Product of the Year Award recipients. They were selected to receive the honor for their achievement in advancing customer experience management technologies. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.

"These products speak for themselves. Alorica Analytics and Alorica Helix have consistently proven to be innovative and a value-add tool to enable our clients to become better service providers in their industry," says Andy Lee, Chairman and CEO of Alorica. "We continue to bring to life our value proposition of delivering results through technologies like these. These award-winning products provide the necessary measurements and analysis to enhance the customer experience for our clients." This is the third consecutive year Helix has been named and the fourth continuous year for Alorica Analytics to have achieved this honor.

The state-of-the-art Alorica Analytics tool seamlessly consolidates customer data from multiple sources into an intuitive graphical interface, enabling analysis and comparison of metrics from different campaigns and initiatives. The application has a dashboard view and drill-down capabilities that allows Alorica and its clients to secure an instant, high-level snapshot of Key Performance Indicators (KPIs) for all aspects of any client program. Other features include customized reporting, multi-level security and detailed scorecards of metrics pertaining to agents, campaigns, customers and products.

Helix is an integrated, web-based enterprise software suite of Customer Relationship Management (CRM) and Supply Chain Management (SCM) applications, as well as service automation solutions. Helix acts as an automation tool and enabler of end-to-end e-business, service and customer care solutions.

"For 15 years, CUSTOMER has recognized the most ground-breaking products through this prestigious award honoring the most deserving companies. We are proud to honor the greatest achievements in the advancement of customer experience management, CRM and contact center technologies in 2012," said Rich Tehrani, CEO, TMC.

"Alorica's products have demonstrated excellence as well as provided ROI for the companies that use them," Tehrani stated.

Winners will also be published in the January/February 2013 issue of TMC's CUSTOMER magazine, www.customerzone360.com.

For more information about TMC and TMC's CUSTOMER magazine, please visit www.tmcnet.com.

Alorica

Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.

TMC's CUSTOMER Magazine

TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=2212990

Add to Digg Bookmark with del.icio.us Add to Newsvine

Alorica Contact:
Email Contact

TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
Email Contact

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Cloud Developer Stories
Technology is enabling a new approach to collecting and using data. This approach, commonly referred to as the “Internet of Things” (IoT), enables businesses to use real-time data from all sorts of things including machines, devices and sensors to make better decisions, improve c...
Rackspace® on Tuesday announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements. Available in the U.S. and UK, enhan...
Jérôme is a senior engineer at Docker, where he rotates between Ops, Support and Evangelist duties and has earned the nickname of “master Yoda”. In a previous life he built and operated large scale Xen hosting back when EC2 was just the name of a plane, supervized the deployment ...
Boundary is making server and application monitoring instantly accessible with the launch of two new editions of its popular cloud-based service. The products – Boundary Free and Boundary Premium – are designed for DevOps teams in organizations of all sizes that want high fideli...
Founded in 2011, ElasticBox’s goal is to make it as easy as possible to develop, deploy, and manage applications for any cloud infrastructure. ElasticBox is pioneering a simplified, modular, service-based application development process, where fully configured components of an ap...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE

Breaking Cloud Computing News
Strategic Storage Trust, Inc. today announced operating results for the three and six months ended J...