From the Wires
Affymetrix Extends Partnership With ServiceSource in Ongoing Drive for Excellence in Customer Support and Service
Leader in Genetic Research Technology to Continue Push for Higher Customer Satisfaction With Cloud-Based Business Intelligence From ServiceSource
By: Marketwired .
Jan. 29, 2013 12:30 PM
SAN FRANCISCO, CA -- (Marketwire) -- 01/29/13 -- ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue management, today announced an extension of its partnership with Affymetrix®, Inc., a pioneer of microarray technology used in groundbreaking genetic discoveries. After achieving measurable results over a four-year period, ServiceSource will continue to support the Affymetrix program to optimize its customer satisfaction and service through 2013."The partnership between Affymetrix and ServiceSource has been tremendously successful, delivering insights that help us service our customers more effectively and identify our customer's changing needs," said Glenn Mercer, vice president worldwide services, Affymetrix. "The partnership also enables Affymetrix to continue to provide industry leading services by driving ongoing improvements in support and efficiency."
With Affymetrix, ServiceSource implemented a comprehensive solution that includes cloud-based business intelligence, data management and managed services. ServiceSource's recurring revenue management approach has achieved a more than 90 percent renewal rate at Affymetrix to date, which in turn helps the company grow its bottom line. In addition to stronger customer relations, working with ServiceSource also gives Affymetrix the opportunity to optimize its service and support operations and to develop new services based on the customer feedback and analysis that ServiceSource provides.
"ServiceSource has a proven track record of helping life science technology companies like Affymetrix maximize their recurring revenue. We use cloud technology and a team of sales experts to help them understand, better serve and ultimately retain more customers," said Mike Smerklo, Chairman of the Board and Chief Executive Officer, ServiceSource.
About ServiceSource International, Inc.
ServiceSource is the global leader in recurring revenue management. The world's most successful companies rely on us to maximize subscription, maintenance and support revenue; improve customer retention; and increase business predictability and insight. ServiceSource delivers results with Renew OnDemand, the world's only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services and unique pay-for-performance model.
With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and global benchmarks. The Company is headquartered in San Francisco, and has over $7 billion under management for customers in more than 150 countries and 40 languages.
ServiceSource, and any ServiceSource product or service names or logos mentioned above, are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.
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