From the Wires
Coveo Receives TMC's CUSTOMER Magazine's Award for 2012 Product of the Year
Coveo for Salesforce Service Cloud Honored for Exceptional Innovation
By: Marketwire .
Jan. 30, 2013 10:20 AM
QUEBEC -- (Marketwire) -- 01/30/13 -- Coveo announced today that TMC, a global, integrated media company, has named Coveo for Salesforce Service Cloud as a CUSTOMER 2012 Product of the Year Award winner.
Coveo for Salesforce injects Salesforce Service Cloud with data from multiple external sources and across the Salesforce Platform, automatically related to the customer service agent's work, directly within the Salesforce UI. Coveo for Salesforce automatically "reads" case information and presents relevant information and experts who can help solve the case, transforming customer service performance.
This award marks the latest honor for Coveo's customer service solutions, which won the TSIA Fall 2012 TechBEST Award for Best in Show, a prestigious CODiE Award for Best Relationship Management Solution, and was named a finalist for Data Innovation of the Year in the 2012-2013 Cloud Awards.
"We developed and launched Coveo for Salesforce to help customer service teams transform their performance in our big data world," said Diane Berry, senior vice president, marketing and communication, Coveo. "We're honored to have received this recognition so soon after our launch, which was just last September, during Dreamforce. The market excitement about our application has been extremely rewarding, and we would like to thank CUSTOMER magazine for this recognition."
"Coveo was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Coveo for Salesforce has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC.
The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.
For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com. For an interactive look at Coveo for Salesforce, please watch this video.
The Company's lines of business bring actionable insight to Customer Service operations, high-end websites for personalized online experiences, and advanced enterprise search initiatives, so that all knowledge workers can tap into the collective knowledge and stop reinventing the wheel. More than 2,000,000 people globally and more than 400 companies use Coveo to achieve their business goals. Among Coveo customers are CA Technologies, L'Oreal Switzerland, Lockheed Martin, YUM! Brands, GEICO and SunGard. For more information, visit www.coveo.com, follow us on Twitter @coveo or like us on Facebook.
TMC's CUSTOMER Magazine
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