From the Wires
BEAR Data Solutions Recognized by Cisco for Excellence in Customer Satisfaction in USA
By: Business Wire
Jan. 30, 2013 04:41 PM
BEAR Data Solutions announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes BEAR Data for delivering outstanding customer service to customers in the United States.
“BEAR Data is thrilled to be acknowledged for achieving Cisco Channel Customer Satisfaction Excellence,” stated Don James, chief executive officer of BEAR Data Solutions. “It is one of the highest distinctions a partner can achieve within the Cisco Channel Partner Program, and this is important to BEAR Data because Customer Satisfaction Excellence is a core value we both share and a key driver of our current and future success.”
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate BEAR Data for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.
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About BEAR Data Solutions
BEAR Data Solutions, Inc., a San Francisco-based global IT service provider with 11 offices throughout the U.S. and around the globe, helps enterprise clients design, optimize, and support mission-critical IT infrastructures. By combining expert engineering resources, best-of-breed technologies, and superior customer service, BEAR Data delivers high-performance IT solutions and services including cloud, virtualization, unified communications, networking, storage, database, security, managed services, wireless, staffing, and support contract management. For more information, please visit www.beardatasolutions.com.
Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
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