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Eldorado Reports Solid Customer Growth in 2012

Eldorado, a division of MphasiS, an HP company, announced significant customer growth in 2012 for its Javelina and HEALTHpac4 benefit administration platforms in spite of industry-wide regulatory uncertainties and changes. In addition to welcoming new customers, the company delivered key product enhancements for both platforms in support of the diverse range of TPAs, health plans and carriers it serves.

Javelina customers that went live in 2012 included: HCC Medical Insurances Services (HCCMIS); Willamette Dental Group; EBS-RMSCO, Inc.; and EMI Health, (formerly Educators Mutual Insurance Association of Utah.) Cerner Corporation executed an agreement, began implementation and is expected to go live in mid-2013. These new additions joined Eldorado’s existing Javelina users, American Postal Workers Union (APWU) Health Plan and Keenan. Keenan went live in 2011 and reported that its first full year using Javelina significantly increased auto-adjudication rates.

Eldorado also added a new customer for its HEALTHpac4 benefit administration solution. Coastal TPA, Inc., a full-service managed care organization located in Salinas, California, joined the 80-plus users of the HEALTHpac4 system and has already reported an increase in efficiencies.

“We are pleased to welcome these companies to Eldorado and are looking forward to others joining us in 2013,” said Eldorado President Sally Else. “We recognize that all health-related organizations will have to evolve their strategies in the marketplace as the Affordable Care Act takes effect. Eldorado has the people and technology to support these new healthcare initiatives. Our recent enhancements ensure that our customers are well prepared for both the changes and opportunities.”

Company-wide, Eldorado completed several product enhancements for both platforms last year. Both Javelina and HEALTHpac met 5010-compliance and are ICD-10 ready. Both implemented CORE 270/271, 276/277 to meet Department of Health and Human Services (DHHS) regulations scheduled to begin January 2013. In addition, 278 Authorization Transactions are in production. Javelina’s SIEdirect, a conversion process that ensures secure data validation and facilitates quick implementation of new business was implemented and the MESA integrated portal further enhanced. HEALTHpac rolled out a Disability Module that enables faster processing and also improved WebECI, a secure Internet portal that provides automated self-service access to real-time data for authorized users.

About Eldorado

Based in Phoenix, Arizona, Eldorado, a division of MphasiS, an HP Company, specializes in health insurance application development, business process outsourcing services, information technology engineering and operational consulting. The company serves the full spectrum of organizations engaged in managing health benefit plans including third party administrators, health plans, employers and self-insured organizations. Together, Eldorado customers manage five million lives and handle 35 million claims annually. For more information, contact 602.604.3100 or visit

About MphasiS

MphasiS is a $1 billion global service provider, delivering technology based solutions to clients across the world. With currently over 38,000 employees, MphasiS services clients in Banking and Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged Goods, Energy & Utilities and Governments around the world. Our competency lies in our ability to offer integrated service offerings in Applications, Infrastructure Services and Business Process Outsourcing capabilities. We are uniquely positioned to offer our clients the highest level of expertise and competitive costs. To know more about MphasiS, log on to

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