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Calgary Co-op, one of the largest retail co-operatives in North America,
is using workforce management solutions from Kronos
Incorporated to control labor costs, minimize compliance risk, and
improve workforce productivity. Kronos has helped Calgary Co-op improve
customer service by placing the right employee performing the right task
at the right time, increasing staffing effectiveness year-over-year
through effective scheduling of front-end staff across a variety of
retail food locations.
Delivery of a superior customer experience – that builds brand loyalty
and increases operating margins – is more important than ever for
Canadian retailers in the face of growing competition. By using
and attendance and forecasting
and scheduling solutions from Kronos, Calgary Co-op accurately
tracks employee time, precisely forecasts demand, and places the right
associates in the right places at the right times to meet member
demand. By providing critical, actionable information, Kronos helps
Calgary Co-op increase sales, drive brand loyalty, and maintain
Efficient staffing management with Kronos has also helped Calgary
Co-op decrease labor-related costs and improve member satisfaction
through minimized over-or-under scheduling.
The accuracy provided by Kronos solutions has ultimately helped
Calgary Co-op achieve year-over-year growth based on labor standards,
including a five-percent increase in staffing effectiveness over the
last year. As a result, Calgary Co-op’s local market has been better
able to focus on its goal to deliver the freshest products at
Calgary Co-op plans to expand its use of Kronos solutions across all
divisions, including grocery, bakery, pharmacy, deli, and produce to
further enhance its quality of member service.
Shawn Jacks, retail scheduling director, Calgary Co-op “We
have experienced tremendous gains in our front-end operation since
implementing the Kronos solution, and continue to see year-over-year
improvements by scheduling the right employees in the right place at
the right time. The Kronos integrated forecasting and scheduling
applications in particular help our managers and supervisors plan
accurately and schedule accordingly, which ultimately means more
efficient service for our members.”
Spiros Paleologos, vice president, operations, Kronos Canada “By
implementing a workforce management solution that helps achieve its
organizational goals, Calgary Co-op can focus on its commitment to
members to lead in food, petroleum, home health care, pharmacy, and
travel. Kronos is dedicated to continuing to help Calgary Co-op
achieve its goals and is proud to watch the organization consistently
deliver exceptional member service.”
Take a look at the lighter side of workforce management in our Time
Well Spent cartoons.
About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions
in the cloud. Tens of thousands of organizations in more than 100
countries — including more than half of the Fortune 1000® —
use Kronos to control labor costs, minimize compliance risk, and improve
workforce productivity. Learn more about Kronos industry-specific time
and attendance, scheduling, absence management, hiring, and labor
analytics applications at www.kronos.com.
Kronos: Workforce Innovation That Works™.
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