From the Wires
Telecom Management Leader, vCom Solutions, Releases Customer Satisfaction Survey Results
By: Marketwired .
Feb. 4, 2013 10:30 AM
SAN RAMON, CA -- (Marketwire) -- 02/04/13 -- vCom Solutions announced the results of its annual Customer Satisfaction Survey conducted in December of 2012. vCom scored 94% overall customer satisfaction with 78% of those surveyed responding.
vCom, and its vManager software, streamlines and automates the management of the telecom lifecycle, helping clients gain visibility and control over their spending and inventory. Its clients work with vCom to address the challenges of managing enterprise telecom and data networks, including the design and procurement of the network, the day-to-day operational management, financial optimization, and actionable business intelligence. When these issues are addressed holistically, and with a comprehensive software platform such as vCom's vManager, enterprises can streamline operations and dramatically reduce the total cost of telecom.
The vManager software was recently named a recipient of the 2012 TEM Excellence Award presented by INTERNET TELEPHONY magazine. They value of the software also came through in the survey responses. "I love the online portal and having access to everything in one location," said Jackie Emerson of Heald College, in her survey response.
Survey highlights included a 96% satisfaction rate with the vManager tool in providing clear visibility into the company's telecom spend by location, inventory and service type. There was also 98% satisfaction in account team responsiveness and knowledge. And finally, the survey revealed 98% satisfaction in vCom's consolidated billing being timely and accurate. As part of vCom's continuous improvement efforts, customers are surveyed annually, and results are used to guide product enhancements, employee training, and improved service offerings.
"The cloud-based software solution provides comprehensive visibility and control over our telecom environment and spend, and gives us a unique understanding of our own tolerance for down time, redundancy and uptime across our network," says John Sroka, CIO of Duane Morris, one of the 100 largest law firms in the U.S. "Now we press one button a month rather than sorting through pages of bills."
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