Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
TM Forum’s First Big Data Analytics Summit a Smash Hit

With big data reaching its peak on the hype-meter, TM Forum is focusing efforts on how to use big data analytics to improve customer experience and enable business growth. Today, service providers face the challenges of how to deliver effective analytics to underpin business growth and a great digital experience across any device at any time. These topics and more were the focus of TM Forum’s first Big Data Analytics Summit in Amsterdam last week, where more than 150 executives from 85 companies, including 25 service providers from 25 countries, gathered to discuss and debate the tricks of the big data trade.

TM Forum’s Big Data Analytics Summit, held Jan. 29-30, 2013, at the Movenpick Hotel in Amsterdam’s City Center, featured big data analytics leaders, such as Capgemini, eBay, EE, France Telecom-Orange, Google, Microsoft Corp., Splunk, Telefónica, Teradata, Verizon and more. Video coverage, speaker insight and interviews from the summit floor are now available on TM Forum’s Digital Services Initiative Channel.

Big Data Analytics Summit attendees took away plenty of insight on key issues, such as:

  • The role of corporate culture—the need to embed data analytics in the DNA of a service provider business as the way to make the right decisions, measure customer experience and empower product managers
  • The need for process, tooling and technology change to underpin effective analytics, and establishing new partnerships between IT and business;
  • The risk of measuring the wrong thing—designing and establishing metrics that measure the real customer experience, and how to enable data access that can facilitate decision making in near real-time;
  • The knowledge drought—the lack of available big data experts on the latest database and analytics technologies, and how to overcome these challenges.

TM Forum is already making progress in creating a set of tools and best practices to help service providers take on many of these challenges. A new Customer Experience Management Index defines and weighs critical KPIs for effective customer experience, and is enabled by effective big data analytics to gather and process data from a range of sources.

In addition, TM Forum’s new Customer Experience Maturity Model helps service providers understand and evaluate their programs through an assessment of six attributes of a program on five different levels. TM Forum is also looking closely at the challenges of big data analytics for digital services delivered in a multi-cloud environment, and how data can be aggregated between partners to increase its value.

“Big Data may be at the top of the hype curve, but it’s for good reason,” said Nik Willetts, chief strategy officer, TM Forum. “In the digital world, effective analytics are at the heart of understanding customer behavior, experience and spending decisions. Today’s traditional reactive measurements from customer exchanges via a call center, trouble desk, billing enquiries or customer surveys don’t cut it. Understanding the user’s experience means understanding the totality of consuming a service, whether it’s a voice call, streaming video on a mobile device, or enterprise services. Getting this picture isn’t easy, and our Summit was the first step in gaining consensus on the issues the industry needs to take on together.”

Already, TM Forum is bringing together the industry with its Big Data Analytics program, to establish best practices for data analytics including a reference model, technology survey, guidebook and key indicator and business metrics infrastructure specifications. To get involved, contact Steve Cotton, director, Business Assurance Programs, TM Forum, at scotton@tmforum.org.

The next stop for TM Forum’s Big Data Analytics Summit will be at Management World 2013, held May 13-16 at the Acropolis Convention Center, Nice, France, with a three-day dedicated Big Data Analytics Forum as part of the 3,500 person event.

About TM Forum

TM Forum is a global, non-profit association focused on enabling service provider agility and innovation. As an established thought-leader in complex service management, the Forum serves as a unifying force across industries, enabling more than 950 member companies to solve critical business issues through access to a wealth of knowledge, practical tools, best practices and standards.

The Forum provides a fair and safe environment for collaboration across the value-chain to overcome the barriers to a vibrant, open digital economy. We help member companies of all sizes gain a competitive edge by enabling efficiency and agility in their IT and operations while protecting competitive differentiation. For more information about TM Forum, visit www.tmforum.org.

About Business Wire
Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Cloud Developer Stories
Web conferencing in a public cloud has the same risks as any other cloud service. If you have ever had concerns over the types of data being shared in your employees’ web conferences, such as IP, financials or customer data, then it’s time to look at web conferencing in a private...
More and more enterprises today are doing business by opening up their data and applications through APIs. Though forward-thinking and strategic, exposing APIs also increases the surface area for potential attack by hackers. To benefit from APIs while staying secure, enterprises ...
Many cloud hosting providers have achieved ticket-of-entry credibility in the data warehousing industry by building simple colocation centers. A first-tier database as a service (DBaaS) contender, however, is set apart by a value-added service approach that is strategic, consulta...
Today’s hyper competitive environment defined by unreasonable demands for speed and high expectations for quality and usability has forced companies to differentiate based on their technology. Every company is a software company where customers’ demands for features and functions...
Next-Gen Cloud. Whatever you call it, there’s a higher calling for cloud computing that requires providers to change their spots and move from a commodity mindset to a premium one. Businesses can no longer maintain the status quo that today’s service providers offer. Yes, the con...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE

Breaking Cloud Computing News
Parsons is pleased to announce that it has acquired Secure Mission Solutions, a premier provider of ...