JDA^® Software Group, Inc., The Supply Chain Company^®, today announced that it has achieved the International Standards Organization/International Electrotechnical Commission (ISO/IEC) 20000 and IS0/IEC 27001 certifications for its cloud services operations.

ISO is the internationally recognized body for specifications and guidelines for the creation, implementation, maintenance and documentation of standard procedures in business.

“Achieving these esteemed certifications demonstrates our dedication to customer satisfaction through our cloud services,” said Hamish Brewer, CEO, JDA Software. “The ISO gold-standard affirms that our customers around the world can trust JDA Cloud Services with their data and software operations and signifies JDA as a leader in cloud services.”

ISO/IEC 20000 certification provides independent validation of JDA Cloud Services’ service management system. JDA Cloud Services has proven its system availability, that customer needs are captured and promptly responded to, and that customer service processes are proactive and consistently benchmarked against industry best practices to ensure high quality services.

ISO/IEC 27001 confirms JDA Cloud Services’ information security management system. JDA Cloud Services operating processes ensure data integrity and the logical and physical protection of intellectual property and instill confidence regarding the privacy of customer data.

“These certifications increase customer satisfaction through prescribed processes that create predictable results,” explained John Frazier, vice president cloud operations, JDA Software. “Our operations teams know what to do and how to do it to deliver consistent, repeatable and measureable service to our customers in the secured and certified JDA Cloud.”

JDA’s cloud services operation teams embarked on a year-long program to achieve the ISO/IEC certifications, which included an initial audit and culminated with a final independent third-party audit and certification.

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About JDA Software Group, Inc.

JDA^® Software Group, Inc., The Supply Chain Company^®, offers the broadest portfolio of supply chain, retail merchandising, store operations and all-channel commerce solutions to help companies manage the flow of goods from raw materials to finished products and into the hands of consumers. JDA’s deep industry expertise and innovative cloud platform help companies optimize inventory, labor and customer service levels. As a result, JDA solutions have become the standard for the world’s leading retailers, manufacturers and distributors. To learn more, visit jda.com or email info@jda.com.

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“JDA” is a trademark or registered trademark of JDA Software Group, Inc. Any trade, product or service name referenced in this document using the name “JDA” is a trademark and/or property of JDA Software Group, Inc.

JDA Software Group, Inc.
14400 N. 87th Street
Scottsdale, AZ 85260